Broadband outage since 20.11.25 in HX7 - any insiders know why?

I’m in West Yorkshire (hX7) and my broadband has now been down since 20th November due to an outage in our area.  Virgin Media keeps giving me daily “it’ll be fixed by X time” estimates, but every time the deadline passes the fix time just gets pushed back again.

I finally got a fault reference (F012083365), but the automated text updates are now giving me completely unrealistic placeholder repair dates like 29/11/2025 and 01/12/2025, which obviously aren’t genuine engineer estimates. It feels like the system is just looping without any real update or engineer activity.

I’ve spoken to WhatsApp support, web chat, and phone support, but I keep getting copy-paste answers like “an engineer is on their way” or “external damage by a foreign element,” with no actual detail about what’s happening or when it will realistically be resolved.

Is anyone else in the area experiencing the same outage? Or does anyone here who works/has worked for Virgin Media know what this usually means? Is this the kind of long-term fault where they’re waiting on contractors or permits, or is it more likely that the job is stuck in their system?

Any insight would be massively appreciated the lack of real communication is the most frustrating part.