Forum Discussion

DancinDiva's avatar
DancinDiva
Up to speed
2 years ago

Email not working (error inside server message)

NTLworld email not working - "An error occurred inside the server which prevented it from fulfilling the request."

Nothing about it in Service Status.

I notice that over the past couple of weeks other people have the same problem  - No solution and it just seems to resolve itself in a day or so. 

However that is not satisfactory when I need to send an email now. 

  • Chris_W1's avatar
    Chris_W1
    2 years ago

    Hi DancinDiva, thanks for the message and welcome to the forums.

    I am sorry to hear that there was an issue with the sending of emails, and am glad to hear that this is now resolved. 

    Please keep an eye on this and let us know if anything changes. 

    Chris. 

  • DancinDiva's avatar
    DancinDiva
    Up to speed
    2 years ago

    After several hours of getting the same error, I can now send emails - no idea of the cause of the problem or what resolved it.

    • Chris_W1's avatar
      Chris_W1
      Forum Team
      2 years ago

      Hi DancinDiva, thanks for the message and welcome to the forums.

      I am sorry to hear that there was an issue with the sending of emails, and am glad to hear that this is now resolved. 

      Please keep an eye on this and let us know if anything changes. 

      Chris. 

      • DancinDiva's avatar
        DancinDiva
        Up to speed
        2 years ago

        Exactly the same is happening when I try sending emails this morning. 

        Earlier I also go the 'account locked out, please change password etc. scenario' which I now ignore.

        What is it with VM these days - unreliable for a communications company and no explanation as to what keeps going wrong.

        I'd be interested to know if  these errors more common with NTLWORLD email accounts?

        I guess I'll have to wait until I can log in again eventually.

  • Duc916's avatar
    Duc916
    Tuning in
    2 years ago

    Same today unable to send mails from my NTLworld email acc getting An error occurred inside the server which prevented it from fulfilling the request.

    • Robert_P's avatar
      Robert_P
      Forum Team
      2 years ago

      Hello Duc916

       

      Sorry to hear of the issues experienced with your email account, we appreciate you taking the time to raise this via the forums.

       

      We can see you have spoken to the team since posting, we're they able to assist with this issue at all during the call? Let us know.

       

      Rob

  • heather97's avatar
    heather97
    Tuning in
    2 years ago

    I also seem to now have this issue as well. Tried to send email yesterday and got the "error occurred inside the server and could not fulfil the request" pop up Also an ntlworld email address. Is Virgin looking into this issue as it seems to be effecting more and more people. Still can't send emails today.

    • Zach_R's avatar
      Zach_R
      Forum Team
      2 years ago

      Hi heather97,

      Thank you for your post and welcome back to our community forums. We're here to help.

      I'm so sorry to hear you're having some trouble sending emails from an email account you have with us. Is this ongoing today? Are you sending the emails from a third party mail app/client (Outlook, Thunderbird, Apple Mail, etc.) or are you doing it from the webmail platform on our website?

      Thanks,
       

      • muffmasterh's avatar
        muffmasterh
        Superfast
        2 years ago

        doing from the webmail from the email page on the VM site, it came back on again but has gone down once again this evening...

    • andybuckley1's avatar
      andybuckley1
      On our wavelength
      2 years ago

      An hour later and it's working again - but for how long?

      Using vm webmail and this has been an issue on and off over the past week or so...

      • Paul_DN's avatar
        Paul_DN
        Forum Team
        2 years ago

        Hi andybuckley1,

        Thank you for reaching back out to us in our community, sorry to see you were facing issues with your Email which has seemed to have fixed its, this isn't an error we are aware of, please keep and eye on things and let us know if this returns.

        Regards

        Paul.

  • DancinDiva's avatar
    DancinDiva
    Up to speed
    2 years ago

    And it;s happened to me again - just when  I need to send an important email! I guess that I won't be able to do that tonight.

  • DancinDiva's avatar
    DancinDiva
    Up to speed
    2 years ago

    I kept checking yesterday evening and this morning but it still had the same error when trying to send an email (NTLWORLD.com. However, I am relieved to report that it is now working again. 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      2 years ago

      Thank you for reporting this to us DancinDiva 

      We are so sorry that you experienced an error but very glad this is now up and running again. Please do monitor this and let us know if any other issue occur. 

      • DancinDiva's avatar
        DancinDiva
        Up to speed
        2 years ago

        Thanks Ashleigh. Looking through the other responses on this thread and similar threads, it does seem to be an intermittent problem with NTLworld email accounts. Does VM actually acknowledge that there is a problem?

        The lack of response from VM is disappointing, especially as we can't claim compensation because (coincidentally?) the email service isn't working properly for long enough. 

  • CathRose's avatar
    CathRose
    Tuning in
    2 years ago

    mine is down and I had emails to send as part of a legal case I am dealing with!!! not good not good at all poor service and useless customer service 

     

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      2 years ago

      Hi CathRose,

      Sorry to hear your Email was down stopping you from sending important messages, were you able to get this resolved, is this now working?

      Regards

      Paul.