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Blackdogg's avatar
Blackdogg
Tuning in
10 months ago
Solved

Email account not working - Error message, login data wrong!

I have run into major problems with my email accounts. On 25/06/24 I stopped being able to send and receive emails from one of my accounts. On logging into Virgin Media emails account online I can see that, my secondary email account is empty and has ! next to it. See screenshot 1 below. When I click on the ! I see the information in screenshot 2. I have tried to find a solution to reading information on this forum but I am unsure what is the correct procedure and concerned that I may lose all my emails if I change information. 

On this forum I have read that I can delete my secondary accounts then reinstall them and this will solve the problem. I am very wary of doing this as I may lose this account and all recent emails.

As suggested in a post on this forum I changed my password for the account that has that ! next to it. I changed my password but the information appears to show the old password going by the number of dots. I now do not know whether I have changed this password or not.

I have had my email accounts with Virgin Media (formerly Blueyonder) for 23 years it is disconcerting to be having so many problems recently with these accounts. 

I would be very grateful for some advice and help on this issue.

 

 

 

  • Graham_A's avatar
    Graham_A
    10 months ago

    Blackdogg The first thing to check is to sign out of the primary account that you are currently logged in to.  The go to https://mail.virginmedia.com/ and sign in with the secondary email address and current password.

    You should then be able to see the emails in that account.  If not what error message do you get?

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  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    10 months ago

    Blackdogg The first thing to check is to sign out of the primary account that you are currently logged in to.  The go to https://mail.virginmedia.com/ and sign in with the secondary email address and current password.

    You should then be able to see the emails in that account.  If not what error message do you get?

    • Blackdogg's avatar
      Blackdogg
      Tuning in
      10 months ago

       

      Hi Graham_A

      Thanks for getting back to me about my problems with emails. I followed your instructions and logged in with the secondary email address. I had to use the new password that I created to gain access to this account. This opened the page similar to my main account but with no bill information, under ‘Quick links’ I clicked the box for ‘Virgin Media mail’ and got the message, ‘Your Virgin Media Mail account is currently unavailable’ with info to unlock VM Mail, see screenshot. 

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        10 months ago

        Blackdogg Ok, so you now need to follow the instructions on that screen to generate an app password to unlock the account.  Once it has been unlocked you can go back to your primary webmail page and change the password for the secondary account to the generated app password.  When using VM webmail to access secondary accounts via the primary account log in webmail acts as an email client/app and therefore needs the app password.