Red light on hub
I have a solid red light on my virgin media hub 3 for over 6 months. (The hub is over 8 years old I believe) I’ve also been having issues with my WiFi dropping on a regular basis. I have connected virgin media and I have done a reset of the wifi router recently and have taken out the wires and plugged them in again. They sent me out a new power lead as they said this would resolve the issue, Unfortunately the red light is still coming up as a solid light light and the internet drips out on my devices from time to time.Permanent Red Light HUB 3
My HUB 3 has a permanent red light. I have pin reset it. I have tried turning it off for 15 mins. All this can be seen I guess in the logs. It's positioned in a well ventilated area. It doesn't feel overly warm. I have noticed the service has not been as good last few days. Can it be replaced?Hub 3 - Solid Red Light
Hi - my Hub 3 has had a solid red light for several weeks. Although I've started to experience connection drop-outs and instability over the last few days, I appreciate this may or may not be related. Looking on this forum, the "red light" issue seems quite common and I've tried the recommended initial steps to perform a factory reset and check all wired connections etc, but the light remains solid red. It appears this could be a potential over-heating/fire risk, so I'd appreciate it if someone could get in touch. Many thanksQuickstart issues - flashing red light
I have today received my new Hub 5 after moving into my new flat. After following all the Quickstart instructions I am left with a flashing red light. I phoned the activation team and they activated the hub while on the phone with me but I still have the same issue. I have tried multiple resets, unplugged and plugged the cables several times and hours later still red flashing light. Previously the fault detection website was saying "your equipment isn't installed right" but now it's gone back to "your service hasn't been installed yet" but only offers to let me track my hub delivery (which already arrived...). [MOD EDIT: Subject title changed for clarity]Red light on hub 3
The Red light has appeared on my hub 3 a few days back. I have reset and still remains. I’ve tried to speak to someone at Virgin but get caught in an endless cycle of automated responses. Looking through this community I see that I likely need a new hub but can see no way of actually arranging to get one. If someone can assist that would be great.Repeated loss of service red light hub
For over a year I've had repeated loss of broadband service for weeks at a time, initially told this was an area issue. Was told this was going to be fixed in two weeks but I had an ongoing issue for 6 weeks, getting any support around registering the loss was almost impossible. Eventually told that I would get a new Hub 3.0 as all the lights on mine were always off apart from a red light. Waited another 4 weeks, no new Hub. Called and was told that there wass a new fault in my area and that the new Hub was cancelled for this reason (with no notification). That seemed insane as a take so I requested a SAR over the phone for the recording to share with Ofcom, this was simply never provided. At this point if I can never have the internet, the call centre repeatedly tells me there is a fault in the equipment but they won't do anything; is there any point of staying or shpuld I simply call retentions & bite the bullet on leaving the contract early and use the Ofcom compliant to claw back the fees?Solid red light on Hub 3 - internet working
My hub 3 is showing a solid red light as of this morning. I haven't changed the location of the hub, covered the vents, and there has been no temperature increase where I live so the conditions have not changed to make it overheat. I have done a full power off restart and pin restart and it is still steady red. The internet is working fine. Others have said that it will need to be replaced as it is a fire risk. What is the best route to report this, by phone or can it be done here? I got nowhere with trying to speak to someone and the WhatsApp chat didn't come through either. Thank you.
