Broadband Fault SW16
Has anyone else had broadband issues in SW16 where the fault status mentioned it will take a week to fix and no other information on this. I’ve been out of internet for 3 days now with no way of contacting virgin media for feedback. They mentioned ‘intermittent’ internet yet we have none at all. Any advice on how to get this fixed? As well as getting my money back?Permanent Red Light HUB 3
My HUB 3 has a permanent red light. I have pin reset it. I have tried turning it off for 15 mins. All this can be seen I guess in the logs. It's positioned in a well ventilated area. It doesn't feel overly warm. I have noticed the service has not been as good last few days. Can it be replaced?Hub 5 dropping out
For the last two weeks we keep losing our internet connection. I have used the app to report the fault, messaged and phoned. We need to perform a factory reset at least once every 24 hours, but since it then works I seem unable to get support to resolve the root cause. I have currently been on the phone for 30 plus minutes trying to speak to someone again, but still without any joy. Any help or suggestions welcomed.No service for 3 weeks
F011698602 Had absolutely no internet, TV or phone for 3 weeks now. We have identified the problem and an engineer is on their way... where's he coming from? Absolutely useless customer service on the phone, just gives me same info as text updates, the repair just keeps getting delayed by 3 or 4 days all the time. It's like living in the dark ages! Plz someone get my net back!Funny yellow light
Yesterday our fibre broadband went down. Went through the steps to reboot it (Media Hub 5) and nothing has worked. After the initial white light on the hub it goes to a flashing yellow colour which i've not seen before and no internet. I have noticed that the power supply to the COAX splitter/converter has a light on it, which i think normally is a stable green. That PSU is now blinking green. Could this be the source of the issue? I run my business from home and no internet is a massive issue - any help hugely appreciated.Issues with a stable connection
I have a Hub 5 x on a GIG1 connection, the connection was fine and had little to no disconnections, over the 8 months it was working, on the 18/05/2024 the connection was disconnected due to an outage in the Accrington area, this was resolved within the day however the connection stability is so bad it is unreal, report was filed and they sent out an engineer who cleaned the fibres and that then said this should resolve, the first engineer cleaned all but one fibre in the cabinet, the second engineer came out and cleaned all the fibres, then after this as the issue was still happening I asked for them to replace the router and see if that could work, got an engineer out to install a new router, the issue was still happening I noted a couple of things, the speed is okay and works to the full speed when the line is working however the disconnections are many, the router by default has an MTU size of 2000 which is to big to be classed as a frame, if i set this down to the max frame size (1500) it then doesn't let me set it back to 2000, a factory reset sort this and sets it back to default, the resetting of the MTU to 1500 it didn't fix the issue and the disconnections still happen, looked further into it and the router is completely loosing all config of the line the image below is in the admin and info pannel, it shows the every time the internet cuts out, I have spoke to virgin over the phone got no where with them and i cant seem to get though to someone who wants to help, thinkbroadband.com results from the line do I raise a complaint or do I keep trying to get though to someone over the phone who will be able to help?Green light blinking since 5pm
Today I haae a blinking green light since around 5pm. I have checked all cables, reset etc and unplugged everything. And still getting the blinking green light. Status states there are no issues. Yet most likely there is. This whole week the service has been up and down and it's really frustrating. As I work from home and require my Internet to be up at all times. I have had this usse since upgrading and getting the new 1gb hub. Side note: I went for the 1gb package and from day one I have not come close to the speed I upgraded to. Considering virgin can see what customers are receiving they should know who is not getting the speed they are paying for.TP Link Power line Adapter won't WPS pair with Virgin Hub
Devices: Virgin Hub 3 and TP-LINK WPA4220 The power line Adapter works fine for Ethernet however the built in wifi range extender won't connect to the Hub 3.0 with WPS. I know the WPS isn't faulty on the hub as the tv box was set up using WPS yesterday and I know the TP-LINK isn't faulty as it worked a couple of days ago at my old place. Is this a known issue with TP-Link extenders or am I doing something wrong?Intermittent connection issues and dropouts
Hi, for the past few months i have been experiencing intermittent issues with my broadband connection, frequent disconnects after large amounts of packet loss, normally the service comes back in 10-30 minutes but this is consistently impacting my work and my free time. we had an engineer visit to see if they can rectify the problem, he mentioned the signal outside was fine so must have been a fault in the home but due to him seeing very strange information from our hub 4 he decided to replace it and other things (the place where the cable connects to on the wall for example). he did mention that the way we have our internet setup (an ethernet cable running through 2 rooms into a small managed switch which would split the ethernet connection to 2/3 different devices) could be causing issues so if the issue returns that might be the problem. after the issue returned i removed the switch and just connected the ethernet cable directly to my computer and again the issue occurred, as i have now removed the device that he suggested might be causing it from the network surely this must be a network fault as he has replaced everything he can at the property. i have had a thinkbroadband quality monitor running and this is what it looked like today when the issues happened again https://www.thinkbroadband.com/broadband/monitoring/quality/share/63ae3a88579a1c57d53de707baea7c8a6a0a9412-17-03-2024
