Broadband Fault SW16
Has anyone else had broadband issues in SW16 where the fault status mentioned it will take a week to fix and no other information on this. I’ve been out of internet for 3 days now with no way of contacting virgin media for feedback. They mentioned ‘intermittent’ internet yet we have none at all. Any advice on how to get this fixed? As well as getting my money back?Permanent Red Light HUB 3
My HUB 3 has a permanent red light. I have pin reset it. I have tried turning it off for 15 mins. All this can be seen I guess in the logs. It's positioned in a well ventilated area. It doesn't feel overly warm. I have noticed the service has not been as good last few days. Can it be replaced?Hub 5 dropping out
For the last two weeks we keep losing our internet connection. I have used the app to report the fault, messaged and phoned. We need to perform a factory reset at least once every 24 hours, but since it then works I seem unable to get support to resolve the root cause. I have currently been on the phone for 30 plus minutes trying to speak to someone again, but still without any joy. Any help or suggestions welcomed.No service for 3 weeks
F011698602 Had absolutely no internet, TV or phone for 3 weeks now. We have identified the problem and an engineer is on their way... where's he coming from? Absolutely useless customer service on the phone, just gives me same info as text updates, the repair just keeps getting delayed by 3 or 4 days all the time. It's like living in the dark ages! Plz someone get my net back!Funny yellow light
Yesterday our fibre broadband went down. Went through the steps to reboot it (Media Hub 5) and nothing has worked. After the initial white light on the hub it goes to a flashing yellow colour which i've not seen before and no internet. I have noticed that the power supply to the COAX splitter/converter has a light on it, which i think normally is a stable green. That PSU is now blinking green. Could this be the source of the issue? I run my business from home and no internet is a massive issue - any help hugely appreciated.Broken outside box, dangling wire
Hello, I am not a Virgin Media customer (yet... I might be if the below issue is resolved satisfactorily). I have recently moved into a house with a broken Virgin media box outside and a Virgin media wire dangling from beneath an upstairs window. I've been informed by various engineers that Virgin themselves need to fix these issues. How do I get in contact with anyone without a Virgin Media account? Can an engineer come to fix the box and remove the dangling wire? It's a hazard for anyone on the street.Speed halved after team messed with PEDCAP
Hi All, Last week a virgin team turned up at the end of our street, they were in the ducting and pulling out the PEDCAP’s under the street and in the green cabinet, which they failed to close properly. I will assume to fault find. I noticed when they left that the speed to my router had halved from nearly 1GB to around 480Mb. I have tried resetting the hub and it has made no difference, the in app guide just keeps telling me to rest the hub, but I really do not believe that to be the issue. Can anyone help please?Issues with a stable connection
I have a Hub 5 x on a GIG1 connection, the connection was fine and had little to no disconnections, over the 8 months it was working, on the 18/05/2024 the connection was disconnected due to an outage in the Accrington area, this was resolved within the day however the connection stability is so bad it is unreal, report was filed and they sent out an engineer who cleaned the fibres and that then said this should resolve, the first engineer cleaned all but one fibre in the cabinet, the second engineer came out and cleaned all the fibres, then after this as the issue was still happening I asked for them to replace the router and see if that could work, got an engineer out to install a new router, the issue was still happening I noted a couple of things, the speed is okay and works to the full speed when the line is working however the disconnections are many, the router by default has an MTU size of 2000 which is to big to be classed as a frame, if i set this down to the max frame size (1500) it then doesn't let me set it back to 2000, a factory reset sort this and sets it back to default, the resetting of the MTU to 1500 it didn't fix the issue and the disconnections still happen, looked further into it and the router is completely loosing all config of the line the image below is in the admin and info pannel, it shows the every time the internet cuts out, I have spoke to virgin over the phone got no where with them and i cant seem to get though to someone who wants to help, thinkbroadband.com results from the line do I raise a complaint or do I keep trying to get though to someone over the phone who will be able to help?Internet crashing multiple times a day.
Hello, a few months ago we upgraded our wifi to Virgin Media's 1.1gbps internet, everything was running smoothly until recently where we've noticed that the internet keeps crashing/dropping connection. Whilst this has only occurred a couple of times for me on my ethernet, mobile devices seem to be having a lot of trouble, I also noticed some errors in the network logs aswell as some potentially abnormal readings on the upstream/downstream channels, if there are any tech experts out there I'd appreciate some advice on what this issue might be.
