Internet down all day

I have a hub5 router. There has been a flashing blue light on the router all day. No internet service whatsoever. I've spoken to customer support via the chat function who say there is an "issue in my area" despite this not being listed anywhere on the website or in the status tracker. Calling customer services on 03454541111 gets you a pre-recorded message saying that they are aware of a blue lights issue on routers and not to hold as there is nothing that the operators can do to help. It does sound like Virgin media are working on a fix but the lack of communication about the issue is very frustrating. I would like to know more about the nature of the issue and what is being done to fix it. The fact that there is a pre-recorded message would suggest that its a fairly widespread problem which makes the lack of communication seem even more unreasonable.