Broadband Fault SW16
Has anyone else had broadband issues in SW16 where the fault status mentioned it will take a week to fix and no other information on this. I’ve been out of internet for 3 days now with no way of contacting virgin media for feedback. They mentioned ‘intermittent’ internet yet we have none at all. Any advice on how to get this fixed? As well as getting my money back?Permanent Red Light HUB 3
My HUB 3 has a permanent red light. I have pin reset it. I have tried turning it off for 15 mins. All this can be seen I guess in the logs. It's positioned in a well ventilated area. It doesn't feel overly warm. I have noticed the service has not been as good last few days. Can it be replaced?TV won’t pause. Can’t rewind, recordings fail.
A quick search reveals this to be a common problem with 360s. Recordings are temperamental and very often corrupted (red exclamation mark symbol next to them). Can't pause live tv - pressing play after pausing goes to current live pictures. Have tried factory reset, keep recordings option - works for a while then reverts to unreliable recording and no pause. Have tried the full factory reset (don't keep recordings). No benefit over the keep recordings option and also means the rigmarole of having to logon to all my apps over again. I use the ethernet socket, but plugged into a Netgear WiFi satellite. All other WiFi devices work fine in the same room. Asking for help here as my past experience with phoning 150 has been uniformly awful. My understanding is that as this is usually due to a failing disk drive, only a new box can really fix this.Hub 5 dropping out
For the last two weeks we keep losing our internet connection. I have used the app to report the fault, messaged and phoned. We need to perform a factory reset at least once every 24 hours, but since it then works I seem unable to get support to resolve the root cause. I have currently been on the phone for 30 plus minutes trying to speak to someone again, but still without any joy. Any help or suggestions welcomed.No service for 3 weeks
F011698602 Had absolutely no internet, TV or phone for 3 weeks now. We have identified the problem and an engineer is on their way... where's he coming from? Absolutely useless customer service on the phone, just gives me same info as text updates, the repair just keeps getting delayed by 3 or 4 days all the time. It's like living in the dark ages! Plz someone get my net back!Funny yellow light
Yesterday our fibre broadband went down. Went through the steps to reboot it (Media Hub 5) and nothing has worked. After the initial white light on the hub it goes to a flashing yellow colour which i've not seen before and no internet. I have noticed that the power supply to the COAX splitter/converter has a light on it, which i think normally is a stable green. That PSU is now blinking green. Could this be the source of the issue? I run my business from home and no internet is a massive issue - any help hugely appreciated.Broken outside box, dangling wire
Hello, I am not a Virgin Media customer (yet... I might be if the below issue is resolved satisfactorily). I have recently moved into a house with a broken Virgin media box outside and a Virgin media wire dangling from beneath an upstairs window. I've been informed by various engineers that Virgin themselves need to fix these issues. How do I get in contact with anyone without a Virgin Media account? Can an engineer come to fix the box and remove the dangling wire? It's a hazard for anyone on the street.
Landline Dead
Using the 'Check SXTatus' reurns Broadband - no problem TV - Cannot connect to your TV Kit Landline - No problem However after rebooting TV box and router Internet access is OK on Home PC and Mob phones using WIFI to own router. TV system including On Demand, both through VM TV Box and through TV's own ethernet is OK Landline is dead - no tones at all. I replacde the Internal system with a simple handset connect direct to wall socket (we do not have the new Phone over IP service) - still no dial tone. Cannot phone in as the O2 service at my house is at best 1 bar and usually no bars- and today has no bars. Problem started lat Saturday afternoon during the storm when we had a power surge and lost power for about 30secs.Stream box disconnecting every time tv off
Received new stream box today as the one I’ve had for 2 months has never connected for more than a few hours and was faulty. Having spent an hour today in the phone getting the new stream box set up (rebooting the WiFi etc) as it wouldn’t find the stream, the same issue is happening. Either the tv doesn’t find the source or when I get onto virgin I either get not connected to the WiFi or no channels. The internet is connected. I have the Ethernet cable in too and have tried both connections. To get it to work again if the tv gets turned off means Resetting the modem, reconnecting the box and generally taking ages. Anyone else had issues like this as it’s beyond ridiculous. (We’ve had virgin for years but the stream box was to replace the older larger tv box (which always worked fine!)
