F011698602
Had absolutely no internet, TV or phone for 3 weeks now.
We have identified the problem and an engineer is on their way... where's he coming from?
Absolutely useless customer service on the phone, just gives me same info as text updates, the repair just keeps getting delayed by 3 or 4 days all the time.
It's like living in the dark ages! Plz someone get my net back!
Is this fault specific for you - or is it affecting other customers too?
Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)
Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
Not sure how many are affected, a friend just up the street has service.
What s being reported on the 0800 number?
The problem has-been identified and engineer is on the way.
Delayed again from today till Wednesday...
Hi harryp7,
We're very sorry to hear you're affected by an area outage. The fix times are estimations and can be changed dependant on the complexity of the fault. Our engineers will get this fixed as soon as possible. You can check for updates here
Our compensation policy for loss of service is here for convenience.
If you have any further questions, please pop back to us and we'd be happy to help.
Don't forget to register for the auto compensation:
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
I had that end of Jan to middle Feb. They told me I wasnt eligible for compensation. Kept pressing them eventually got it. Keep at them. I screen shot ALL the conversations thru Whatsapp I told them this and they backed down and I got compensation
I've been told I will get the compensation, I just want my net back, I stream nearly everything I watch, thank God I had stuff recorded on my Tivo which I'm rapidly running out of
Delayed again till Monday, getting ridiculous now
Hey harryp7, thank you for reaching out and we are so sorry to hear about your connection issues.
We can see you've spoke to the team since this post, did they manage to help at all?
please open a formal complaint for it to go to higher team https://www.virginmedia.com/help/complaints
