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vincent_french
Joining in
12 months ago
Solved

Terrible service in EH10 area for weeks !!!

My internet connection has been terrible for weeks in my area postcode EH10.

I saw from other posts that a lot of people are reporting this. It might work for a few minutes or hours then stops working altogether.

The whole weekend I had to use my mobile hotspot.

This level of service is unacceptable. In Feb this year we had this issue. then got a text in March to say it was fixed - and to be fair it seemed ok for a week. Now it is back off. It also fails multiple times a day. This is infuriating.

Also, how do I go about getting compensation? As others pointed out prices have increased and still the service is totally broken.

Been with Virgin for 10 yrs - so I can say that it was once reliable. When will this be fixed for good?

Vincent