Broken outside box, dangling wire

Question

Hello, I am not a Virgin Media customer (yet... I might be if the below issue is resolved satisfactorily).

I have recently moved into a house with a broken Virgin media box outside and a Virgin media wire dangling from beneath an upstairs window. I've been informed by various engineers that Virgin themselves need to fix these issues.

How do I get in contact with anyone without a Virgin Media account? Can an engineer come to fix the box and remove the dangling wire? It's a hazard for anyone on the street.

jpeg1 · Answer

VM are always reluctant to spend money on fixing issues like this unless there is a paying customer involved, or a genuine H&S issue.

If you think there is safety issue, post a photo here for VM staff to see .

Carley_S · Answer

Hi Anonymous&nbsp;
 Welcome to the Community Forums.&nbsp;
Sorry to hear of your concerns with a damaged box and wire.&nbsp;
Are you able to post an image of these concerns so we can investigate further?&nbsp;
With this, we'll be able to assess if there is anything we can do on our side to help.&nbsp;

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Broken outside box, dangling wire

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