Forum Discussion

Anonymous's avatar
Anonymous
3 months ago

Broken outside box, dangling wire

Hello, I am not a Virgin Media customer (yet... I might be if the below issue is resolved satisfactorily).

I have recently moved into a house with a broken Virgin media box outside and a Virgin media wire dangling from beneath an upstairs window. I've been informed by various engineers that Virgin themselves need to fix these issues.

How do I get in contact with anyone without a Virgin Media account? Can an engineer come to fix the box and remove the dangling wire? It's a hazard for anyone on the street.

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    VM are always reluctant to spend money on fixing issues like this unless there is a paying customer involved, or a genuine H&S issue. 

    If you think there is safety issue, post a photo here for VM staff to see . 

  • Hi Anonymous 
    Welcome to the Community Forums. 

    Sorry to hear of your concerns with a damaged box and wire. 

    Are you able to post an image of these concerns so we can investigate further? 

    With this, we'll be able to assess if there is anything we can do on our side to help.