Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
WiFi pod frustration
I’ve had the 1g up/down VM fiber since November 2023 and on the whole it’s been great.However, on the top floor of my house (3 floors), the WiFi just drops off completely a lot of the time, no real drop in speed as such, it just doesn’t reach the roo...
WiFi drops out every 2 weeks - modem mode
Every two weeks - usually a Tuesday morning at about 3am - I lose connection to my Virgin WiFi. As I run my home WiFi on Modem Mode, it means I need to spend approx 30 mins resetting the Hub5 and then re-establishing connection across my other WiFi p...
Packet loss affecting Upstream
Hi,Following a couple of recent total loss of service events, I am now seeing some packet loss at times, which is affecting upstream bandwidth. It correlates to Upstream channels operating at 16QAM rather than 64QAM.A live BQM: https://www.thinkbroad...
Cannot order a third wi-fi pod as my account says I have 3
HiAround a year ago I returned the faulty Wifi Pod I had by giving it to the technician that was visiting regarding another fault. He said he would get a replacement pod sent out to me ASAP, but that either didn't happen or it never arrived. Ever sin...
Hub 3 replaced - neither WiFi Pods nor Connect App now work...
This is extremely frustrating. My Hub 3 was replaced with another, new Hub 3 last week. Ever since my Hub 3 was replaced, the 3x WiFi Pods I have stopped working. Similarly, whenever I try to use the Virgin Media Connect App I now encounter an error ...
Hub issues red light
My router has had a solid red light hub 3 for over a year now! I’ve also been having issues with my WiFi dropping on a regular basis. I spoke numerously to virgin media a few times and every time the advice is different by the technical people mainly...
Resolved! VM Connect Can’t Find Hub 3
Hi, can anybody help with sorting out how to get the VM Connect app to find my Hub 3? I’ve tried the advice provided in previous posts - I’m connected to wi if, not in modem mode and reset using pin hole, but still it will not connect to the hub. Any...
Resolved! Smart support remote fix
Hi all, I'm a Gig1 customer and I received an SMS and email from Virgin Media this morning with the below message. Just wondering if anyone can tell me anything further about what the issue was and what fix was applied. I've not noticed any issues w...
Green light flashing modem
No connection. Tried restarting. Checked all cables. Checked for outage in area and virgin site says I’m ok. Any ideas?
T3 and T4 timeouts after outage
After a recent outage I've been seeing a lot of T3 and T4 errors.The below is following a reboot of the HUB (5) two days ago: https://www.thinkbroadband.com/broadband/monitoring/quality/share/f456cb37eb5964be55ad4b06a2cd7bb8604b6d51The connection its...
