Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 54 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Constant broadband dropouts

Been having issues for the past several weeks with the broadband dropping out.I did a web chat the other day and virgin even confirmed that I'm getting hundreds of disconnects on some days. So far we've had 2 web chats, dozens of failed phone calls, ...

YubYub by Joining in
  • 4 replies
  • 0 kudos

Resolved! Intermittent Internet & TV

Hello,  Having exhausted various VM social media channels, they recommended that other users may have suggestions. We've had persistent intermittent Internet issues (WiFi and ethernet) over the last 9 months. When these occur the Internet drops out, ...

TaylorA17 by On our wavelength
  • 18 replies
  • 0 kudos

Resolved! DNS Rebind attack warning - help needed

I get a DNS Rebind attack warning whenever I try and access the website of my own business using my Hub 3 router. This has been an issue since Friday. There is no problem when using mobile data or a VPN, and no-one else has the issue - I've asked sev...

TheJH by Joining in
  • 8 replies
  • 0 kudos

Red light on hub

Hi. My Wi-Fi hub has a bright red light on instead of the white one, is this ok? I have tried resetting it but is still the same. Thank you in advance. 

wheatway by Joining in
  • 2 replies
  • 0 kudos

Hub 3 permanent redlight

There is a permanent redlight on my hub3.The WiFi connection is becoming intermittent but when reporting this fault just rudely told there isn't a problem. I have now raised a formal complaint with VM asking for the hub to be replaced.I believe the h...

Pod not registered on my account

I received my first pod and eventually I got it working with the connect app. I then ordered another which was not showing on my account, so I rang virgin. Seemed to put through to Thailand or similar. Through quite abit of explained, I explained tha...

SuperHub 3 scrambling DHCP allocations

For some time (months) I've been noticing misbehaviour from the SuperHub3 DHCP server.I'm talking about normal Dynamic address allocation, not address reservation.It's my understanding that DHCP servers are supposed to keep track of IP addresses issu...

g4wsz by On our wavelength
  • 12 replies
  • 0 kudos

Resolved! Internet in my log cabin?

I would like to have internet in my log cabin in my garden which is around 60m from where my Wi-Fi router is at the front of my house. Any advice as to how this could be done? Currently planning electrics being laid down so would be good time to do t...

PaulB72 by Joining in
  • 2 replies
  • 0 kudos

how to disable 5ghz band on a hub5

I need to disable the 5Ghz band to allow set up of my 2.4Ghz smart plug for table lamps. I have logged into the hub but the disable button is greyed out. I have taken this up already with Virgin tech but they could not understand why the disable butt...

Hub 5 - unable to see wifi network on Laptop

Hi.I have installed a Hub 5 today, however I can't see the WiFi network to select from on my Laptop. Phones, tablets and Ipads are able to see the new network and connect, its just my laptop that doesn't display it.Does anyone have any solutions as I...

Gibbo47 by Joining in
  • 4 replies
  • 0 kudos