Unable to disable SSID Broadcasting on Hub 3

[Alan_H]

I've just had a Hub 3 installed, replacing a Super Hub 2ac, to allow connection of my home phone service to the fibre network.

I've been setting things up and find I'm unable to disable SSID Broadcasting the option is greyed out in Hub3 Setting Advanced Settings -> Wireless -> Security. Is there something I can change so that I can alter the setting please?

[Alan_H]

Didn't work. You've only sent me to a video that shows me how to do something that other people have described previously. And I'd already tried it myself before I originally posted here.

When I go to Advanced Settings -> Wireless Settings the option for WiFi Network Name (SSID) broadcast is disabled, as per the image I showed in a previous post.

Al

[Lee_R]

Hi Alan_H, thanks for getting back to us.

I am sorry to hear your SSID Broadcasting issue is still ongoing.  I am going to send you a private message, so that we can confirm a few things.  Please look out for the purple envelope in the top right of the screen.

Regards

Lee_R

[JCXP]

I am having the same issue after receiving a replacement hub. I've done everything suggested on this post and still can't change the settings for broadcasting

[Gareth_L]

Hello JCXP,

Sorry to hear you are having the same issue as others with the SSID.

I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Alan_H]

Hi JCXP,

I Hope you have better look than I have. I've had 2 members of the Forum Team try, and neither has succeeded.

[Gareth_L]

Hello JCXP,

Sorry for the delay i getting back to you. 

Thanks as well for the account details.

I have disabled the SSID on both 2.4 and 5 channels for you.

Can you let me know if this has caused any issues with your set up.

Gareth_L

[JCXP]

Everything seems fine with my setup, a few settings needed changed but easy enough to fix. 

Thanks for the help Gareth _L it was much appreciated.

[legacy1]

---

@Gareth_L wrote:

I have disabled the SSID on both 2.4 and 5 channels for you.

---

If we are at that point that the user has no control....😞 

[Adri_G]

Hey Alan_H, thanks for the posts and relpies.

Sorry to see we've tried to resolve your issue with SSID broadcasting but had no success yet, could you tell us how you get on since you last posted here on Monday?
Do you still need assistance with this issue?

Let us know where we are with this, happy to help further.

[gforgabagool]

The checkboxes to set said broadcasting are still disabled for me, I don't want someone at virgin doing it for me - I should have control of these settings myself. Can you explain why they're disabled in the first place?