Adri_G
Forum Team (Retired)
Joined 4 years ago
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Re: TNT Sport Stuttering using Windows 10 laptop
Hi, bigarch39. Thanks for taking the time to make a post on our help forums and for joining the VM community, a warm welcome on board! 🙂 We're sorry to hear there's an issue with the quality of picture on TNT Sports channels when watching those on our TV Go App via your laptop, we'd be eager to see how we can help out. As you said you're using Edge currently, could we ask if you've tested this on another browser or device, just to rule this out? Also, have you noticed this same issue when watching via the TV box? Let us know a bit more and we're eager to help you.2KViews0likes23CommentsRe: "Your bill is ready" - so send it to me!
Hi, vginforum. Thanks for taking the time to post on our help forums although I'm sorry to see how you feel about our bills and how we notify you, as well as the way you access those. We do take your feedback seriously, please rest assured we'll be passing this across to our quality team for future improvements. In regards to your dissatisfaction about the fact that we do not provide a PDF bill directly to your email, please kindly advise if you want us to help raising your concerns (as seen on our complaints process here) and we can assist with this process from here. If you have any questions, feel free to ask. Regards,1.8KViews0likes2CommentsRe: Virgin Landline - Can't make outgoing calls
Hi, Yawgmoth. Thanks for taking the time to join our help forums and for your first post here, a warm welcome to the VM community. 🙂 We're sorry to see you'e having issues with your landline calls at the minute, we'd love to do our best and help out. From what you've advised we must have switched your area's lines to our fibre optics network, please have a read for more details on this process here. In regard to the hub you're using (Super Hub 2AC) this is unfortunately not compatible with this service however I'd be happy to look into this and see into arranging a new hub to be fitted so you can make use of the line again. To do this I'll send you a PM here soon, check the top right-hand side of our page to find a little white envelope. Click on this and you'll see my message.343Views0likes0CommentsRe: Currently paying £60.40 pcm for 250MB Broadband Only...
Hi, kitsch1. Thanks for taking the time to post with your questions and concerns and for joining our help forums. Glad to have you on board! 🙂 Sorry to see you're not happy with the deals quoted to you recently for renewing your 18 month contract for our services, we do not support package changes over this forum however we're glad to advise all we can on this process. When our agents get your prices for a new deal we'll always use all discounts we can find available to reduce your cost, if you're still not happy with the quoted price or what you're paying now you may speak to our cancellations team at 0345 454 1111 and raise a disconnection request. You'll get a 30 days notice for your services with us to deactivate, at which point you may receive a call from our Retentions team to make you aware of all options you have before you leave (including discounted deals). If you want to do this, please make sure your contact info on MyVM is up-to-date so you don't miss our communications as we'd usually ring you on a mobile number or email you in regard. Let us know if this helps and how you get on, glad to advise further.687Views0likes0CommentsRe: Can no longer get into the settings of my HUB 3
Hi, krashd. Thanks for taking the time to join our help forums and a warm welcome to the VM community. Nice to have you on board! 🙂 I'm sorry to hear you're unable to access your hub settings using the settings password on the sticker after a full reset. We'd love to see how we can best assist with this issue, to have a closer look and help I'll send you a PM here shortly. Please, check the top right-hand side of our page to find a little white envelope. Click on this and you'll see my message.1.2KViews0likes2CommentsRe: New Build Installation
Hey, TangoTango27! Thanks for letting us know John_GS has nailed it for you with the support he's offered via pm, please do keep us posted on how things go and if you need more help. We'll make sure to pass your feedback to John himself too, he'll be delighted. 🙂 Best regards,1.3KViews0likes0CommentsRe: Bill is wrong yet again
Hi, Eldred. Thanks for taking the time to create this post and for joining our help forums, a warm welcome on board! 🙂 We're sorry to see there's an issue with your bills and credits currently, to check this in detail and help out I can message you privately here soon. Please, check the top right-hand side of our page to find a little white envelope. Click on this and you'll see my message.572Views0likes1CommentRe: Installation appointment text..
Hi, pcfoc69. Thanks for taking the time to post on our help forums about this matter, we'd be eager to best advise on this. From what we know in general, we do send you SMS notifications if you've opted for those, to confirm an install appointment as well as emails to your contact email registered with us - whether you receive only text messages, email confirmations or both would depend on your contact preferences. If you want to share the actual number you've received this message from we'll be happy to check and let you know whether this is one of our contact numbers used for this purpose. Also, to advise on this too, if you just replied with KEEP you haven't really done anything to share personal info or data which could pose a threat to your account security or similar so no need to be worried even if this was a scam. Let us know more on the above and we're eager to assist with any more concerns you may have. Regards,973Views1like0CommentsRe: Error code ES073
Hi, DrP1. Thanks for this post, we're sorry to see you're not happy with how we've handled this issue although we very much appreciate all the feedback we can get from our community members. Dean C is one of our moderators, here to monitor the forums for issues and have them raised and fixed for us all. 🙂 We do wish to take this opportunity and apologise for any inconvenience this may have caused to you as well as that no further explanation of the issue has been provided. To explain this, on our error code list you'll be able to view all error codes that are broad and known to us so some others may not appear there unfortunately. From what we know today, this code is relating to VM store purchases or similar. Please, do let me know if you wish me to help raising a complaint with VM in case you want to express this dissatisfaction, I'd be eager to help with that. We'll be sure to pass your feedback across to the relevant team for quality and future improvement purposes, let us know if there's anything more you wish to get help with. Regards,2.2KViews0likes0Comments