ContributionsMost RecentMost LikesSolutionsRe: New 18m Contract After Nov 2025 Move Despite "No New Term" Confirmation Hi 2unique thanks for getting back to us. If you're happy to send me a direct message, we can proceed. Regards Lee_R Re: Phone call charge Thanks for the update 4aron Forgive what may seem a strange question, but I'm guessing you're able to receive messages without any issues? Regards Lee Re: High Upstream Power (55 dBmV) and Packet Loss - Liverpool Area Hi Stretch2807 thanks for posting and welcome to our community. Sorry to hear you're having upstream power level issues. And sorry for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on you inbox in the top right of your screen. Regards Lee_R Re: Can I get an upgrade on my router Hi S-I-T thanks for posting and welcome back to our community. So that I can take a look into your request regarding upgrading your router, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen. Regards Lee_R Re: Connection keeps dropping Critical Hi michaelangelo95 thanks for posting and welcome to our community. Sorry to hear of the frequent connection drops you're experiencing. And for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an on your inbox in the top right of your screen. Regards Lee_R Re: Phone call charge Hi 4aron thanks for the update. Please can you make a further attempt to send a private message? And then let us know how what happens? Regards Lee_R Re: "Virgin" Calls Re Web/WiFi Issue Hi Mucky1 thanks for your update. Are you needing me to look into getting you a replacement hub? If so, please do get back to me and I will then send you a private message, so that I can take a look on your behalf. Regards Lee_R Re: Changing email password Hi Delta99, thanks for posting and welcome back to our community. Sorry to hear you've been unable to access/update your emails. Are these issues impacting you on the 3rd party app only or also via the website? Regards Lee_R Re: Activate free netflix Hi MelTownend thanks for posting and welcome to our community. Sorry to hear you've not been provided with the necessary information, etc, to access Netflix. And sorry for any concerns this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen. Regards Lee_R Re: Delete Old Blueyonder accounts Sorry Drjonber have you sent this information directly to my colleague? Regards Lee_R