ContributionsMost RecentMost LikesSolutionsRe: Linking VM with O2 Thanks for the update John. Just for clarification, is the email address you're having the issue with a 3rd party email? Regards Lee Re: Signal strength Thanks johnasimmons 😀 Re: No access to ntlworld.com email address Hi gaye380 thanks for getting back to us. Sorry to hear that your issue with being unable to access your email address is ongoing. And sorry for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen. Regards Lee_R Re: Contract renewal We understand spaceinvader1 we hope you get the best deal for you, when the time comes. Regards Lee_R Re: Hub3 light is solid red Hi Lo7us thanks for posting and welcome back to our community. Sorry to hear of the constant red light on your hub. And for any concerns it may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen. Regards Lee_R Re: Moving home Hi baskcm thanks for posting and welcome back to our community. Sorry to hear of any concerns you have around the deal at your new property. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen. Regards Lee_R Re: Failure to apply renewal order. Hi J4kd182 thanks for posting and welcome to our community. Sorry to hear of any confusion around your renewal. And for any concerns this may be causing. If you've received the confirmation emails, it does sound like the order is going to be applied within the 14 days. I'd like to take a look at your account, to see if there are currently any changes or pending changes. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen. Regards Lee_R Re: Hub seems to be overheating Hi 15tc thanks for posting and welcome back to our community. Sorry to hear of the constant red light on your hub. And for any concerns this may be giving you. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen. Regards Lee_R Re: I want to keep my package but disconnect my landline Hi Widgeon thanks for posting and welcome to our community. So that I can take a look at your account on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen. Regards Lee_R Re: £35 activation fee is a bit excessive for an existing customer. Hi IWFT thanks for posting and welcome back to our community. Sorry to hear that you're unhappy with our activation fee. So that I can raise a complaint on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen. Regards Lee_R