Forum Discussion

Alan_H's avatar
Alan_H
On our wavelength
3 years ago

Unable to disable SSID Broadcasting on Hub 3

I've just had a Hub 3 installed, replacing a Super Hub 2ac, to allow connection of my home phone service to the fibre network.

I've been setting things up and find I'm unable to disable SSID Broadcasting the option is greyed out in Hub3 Setting Advanced Settings -> Wireless -> Security. Is there something I can change so that I can alter the setting please?

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Alan_H 

    Please try the following

    Advanced Settings -> Wireless -> Wireless Signal

    Click on Disable Channel Optimization and then on Apply changes.

    Then go back to Advanced Settings -> Wireless -> Security and you should be able to click the No box next to WiFi Network Name (SSID) broadcast

    • Alan_H's avatar
      Alan_H
      On our wavelength

      Thanks but it doesn't help, the option is still greyed out.

      • Tudor's avatar
        Tudor
        Very Insightful Person

        1) I think you probably need to turn off smart/intelligent WiFi first

        2) Why do you want to turn off the WiFi?

         

  • Just to confirm I also can't disable SSID on either 2.4 or 5GHz (just for info). Will await a firmware update!

  • It seems vm still has not fixed this problem as I have the same issue now  and it now a year later !

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello Sid72.

      Sorry you are still having the same issue after year.

      I am happy to take a look at this for you.

      If you can please explain in a bit more detail what Is happening please, that would be great.

      Gareth_L

  • I'm seeking assistance with hiding the SSID on my Hub3 router. Despite my attempts, I haven't been successful in achieving this.Cheers!

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team

      Hi anakinlai 👋

      Thanks for reaching out to us. Please could you give us a little more clarity on your request. Are you wanting to remove the password sticker on the Hub or change the password on the Hub to one that you create?

      Let us know.

      Sabrina

  • @Sabrina_B

    With respect, there's no point in continually asking for more 'Clarity' from Forum Members about this particular 'unanswered' problem.

    The problem is clearly described in the Subject Heading of this particular Forum Query.

    That is : * Unable to disable SSID Broadcasting on Hub 3 *

    The endless Posts on this will continue Until we are :

    1) Told how to do this ( by using the inoperative greyed out tab 'Do Not Show SSID' ) 

    2) Told there's been a Software Update to rectify said 'inoperative' tab that is specifically there  to * Disable SSID Broadcasting on Hub 3 * which, at present, Can't Be Used.

    ( Hence Forum Title Description : Unable to disable SSID Broadcasting on Hub 3 )

    If you don't understand what we mean, could you possibly give us more clarity as to the reason why 🙂 Could it be because you don't understand why we would 'NOT' want to  Broadcast our WiFi Router information ?

    Let us know.

    TS.

     

  • @legacy1

    It is a 'non functional' option for peeps that want to 'hide' their WiFi HUB information from 'others'.

    Since there is a facility to switch off the SSID broadcasting then it should work as it should.

    There's no point in recommending the WiFi just be 'switched off' to only use the wired RJ45 connection ( as some peeps do, like myself ) because the WiFi is still required to function - specifically those personal devices that 'already know' the WiFi SSID ( my tablet, my phone - including the devices of certain visitors I have - friends / family ). It's a simple case that what our personal WiFi HUB is named and whether it's on or off is no business of the many 'strangers' surrounding its broadcasting range. There's no need for devices to 'search' for a personal WiFi by SSID name if it already knows to connect 'when within range' to that WiFi that is on.

    If it's a case of not understanding why peeps do not want that broadcasting info transmitted to unknown peeps within the Hubs range then that isn't a Technical issue..

    What is possible is that Virgin may actually 'want to' broadcast our Hub SSID to all those in Range whether we like it or not.....so quite possibly just an 'Advertising' ploy " There's more Virgin than BT, Sky etc..." showing up when devices search for SSID's.

    Maybe, maybe not.

    It still remains, there's a 'switch' to 'hide' the Hubs name....but the switch don't work.

    • legacy1's avatar
      legacy1
      Alessandro Volta

      TS2 wrote:

      @legacy1

      It is a 'non functional' option for peeps that want to 'hide' their WiFi HUB information from 'others'.

      Since there is a facility to switch off the SSID broadcasting then it should work as it should.


      VM don't pay enough for the option to be removed and which if VM did remove it would you be happy then? yes you would because you don't really care about it! and not many people care for the option any way! which is why VM don't care!

  • Client62's avatar
    Client62
    Alessandro Volta

    Is anyone else reading this thread with amusement ?

    All the stated reasons / claimed benefits for disabling SSID broadcast are utter poppycock.

    If you are so paranoid / deluded on this topic just use a 3rd Party router and be done with the matter.

    • 89537kay3's avatar
      89537kay3
      Dialled in

      Client62 wrote:

      Is anyone else reading this thread with amusement ?

      All the stated reasons / claimed benefits for disabling SSID broadcast are utter poppycock.

      If you are so paranoid / deluded on this topic just use a 3rd Party router and be done with the matter.


      Pretty irelevant to be honest. If someone wants to hide their SSID, they should be able to without justifying themselves...

  • I fear this has never been resolved as I am experiencing the same problem as everyone else. Is it possible to disable SSID Broadcasting the option is greyed out in Hub3?

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello minime_0

      Thanks for your firat post and welcome to our community.

      Sorry to hear the SSID broadcasting is greyed out.

      Our hubs are designed to allow Channel optimization along side our Connect App.

      If you log in to the hub setting again, You can untick Channel optimization to remove the greyed out sections for SSID.

      This is something that we don't recommend though as it may have a detrimental effect on the hubs WIFI and connected devices.

      Gareth_L

      • Alan_H's avatar
        Alan_H
        On our wavelength

        Hello Gareth_L

        As the person who first started this thread, I'm afraid your advice doesn't work. I've just tried it on my Hub 3 and it doesn't work, as it didn't work previously when this was given to me as a solution. This is one of the many things VM have suggested to me will work but it doesn't.

        Alan_H