Wireless Security Settings greyed out on Hub - unable to disable SSID broadcast

Try a pin-hole reset of the hub and do not use the VM Connect app.

I'm going to have to raise a formal complaint about this. I have been on live chat for over 2hrs, virgin still can't help me. I've randomly received an SMS saying an engineer is booked for tomorrow.... I did not organise this. Live chat aren't responding. When I click on link it says I DONT have an engineer booked for tomorrow. The SMS said I will be charged £25 if I'm not in, lol..... Raising a formal complaint now in anticipation for this!!!

---

Naomihi wrote:

This has been posted before, twice. Back in 2022. Virgin said it was a fault being fixed. It is now 2025.

All my settings in Advanced Settings - Wireless - Security, are greyed out, for both 2 and 5g. I cannot disable the SSID broadcast.

Tried speaking with Virgin Customer support and they try and go through standard wifi issue support. It's not a wifi issue it is a hub settings issue!! My wifi is fine. Can someone from Virgin with TECH KNOWLEDGE please help me.

---

Hi Naomihi 

Any particular reason you are wanting to disable the SSID broadcast?

Go to Advanced Settings - Wireless - Wireless Signal and click on Disable Channel Optimization then click on Apply Changes.

Then open Advanced Settings - Wireless - Security and you should be able to disable the 2.4Ghz SSID broadcast.

The 5Ghz band may still be greyed out, if so amend the SSID name by adding a letter or numerical digit eg from VM12345678 to VM123456789. You should then also be able to disable the 5Ghz SSID broadcast, and scroll down and click on Apply Changes.