Gareth_L
Forum Team (Retired)
Joined 10 years ago
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Re: Red Light in HUB 3
Hello Adam_221 Thanks for your post and trying a pinhole reset. Sorry to hear this didn't help I'd like to investigate this for you and arrange a swap. In the meantime can you make sure the Hub is well ventilated and away from any direct sources of heat. If you don't mind, I'll need to send you a private message to pass security. If you can check your logo at the top right of your screen, that would be great. Gareth_L67Views0likes2CommentsRe: Unable to Log Into MyVirginMedia or VMConnect
Hello philski69 We're sorry to hear this is still ongoing. As it's been quite a while since we last checked your account, we'll need to complete security again over a private message. If you can check your logo at the top right of your screen, that would be great. Gareth_L79Views0likes0CommentsRe: New Customer Multiple Issues
Hello AJ20. Thanks for your first post and welcome to our community. Sorry to hear you're having an issue with the above. I'd like to investigate this for you. If you don't mind, I'll need to send you a private message to pass security. If you can check the envelope at the top right of your screen, that would be great. Gareth_L27Views0likes0CommentsRe: Longer cable to move Hub 5 from wall
Hello UnhappyLoss Thanks for your message. It is possible to send out a longer cable. We have 5m, 10m and 15metres. It's just a case of passing security first. If you can check the envelope at the top right of your screen, that would be great. Gareth_L37Views0likes0CommentsRe: Constant small packet loss dips in SS2
Hello alphaomega16. Sorry, the issue has returned. We would need to pass security first before we can access your account and investigate the packet loss. If you don't mind, I'll need to send you a private message to pass security. If you can check the envelope at the top right of your screen, that would be great. Gareth_L45Views0likes1Comment