Gareth_L
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Re: Services disconnected in error
Hello Millymollymand. Sorry to hear about the disconnection issues you've faced over this week. When did you last speak with our team? If it was today, then the reconnection form can take up to 48 hours. Sadly, it's not possible to speed this up once it's been sent off. Gareth_L9Views0likes0CommentsRe: My VM about is linked to a now defunct e-mail address
Hello NeilB4. Sorry to hear your still having issues. I'd like to see if we can work this out from here. If you don't mind, I'll need to send you a private message to pass security. If you can check your logo at the top right of your screen, that would be great. Gareth_L6Views0likes0CommentsRe: turn off 1571
Hello kevin1988. Thanks for your message and welcome back to our community. We can turn off the free voicemail for you from here. If you don't mind, I'll need to send you a private message to pass security. If you can check the envelope at the top right of your screen, that would be great. Gareth_L6Views0likes0CommentsRe: Virgin media email account stopped working with Outlook on Windows 11 laptop
Hello pwmacco. Thanks for your post. We did have an issue with Outlook. They changed some security settings and deemed any email addresses that belong to our customers a security threat. This is now fixed. Gareth_L13Views0likes0CommentsRe: Email App Passwords Suddenly Stop Working
Hello KGB. Thanks for your post, and welcome to our community. We do have an issue right now with viewing emails through an email client. Apple and Microsoft have recently updated their settings. which in turn has deemed customers' email addresses as unsecure. This is beyond our control, and as long as you can view your emails through our home page here. Alternatively, you will need to contact Apple support or Microsoft for assistance. Gareth_L41Views0likes1CommentRe: Stream flex. Cannot add sky sports and TNT sports "technical glitch" error
Hello dannykings. Thanks for your first post and welcome to our community. Sorry to hear you're having an issue adding premium channels to your Flex box. I'd like to investigate this for you. If you don't mind, I'll need to send you a private message to pass security. If you can check the envelope at the top right of your screen, that would be great. Gareth_L23Views0likes0CommentsRe: Contract date not changed when moving
Hello Womble245. Thanks for brining this to our attention. I can arrange for the contract length to be amended for you. It's just a case of passing security over private message. If you can check your logo at the top right of your screen, that would be great. Gareth_L3Views0likes0Comments