Gareth_L
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Re: Someone else registered at my address
Hello dscholte. Thanks for your first post and welcome to our community. Sorry to hear you're having an issue getting services with us due to another account being active at your property. I'd like to investigate this for you and get everything resolved. If you don't mind, I'll need to send you a private message to get some details. If you can check the envelope at the top right of your screen, that would be great. Gareth_L8Views0likes0CommentsRe: Account Sign-In Changes
Hello bnichols123. Thanks for your reply. All existing email addresses, virginmedia.com, Blueyonder.com and Ntlworld.com do require a 3rd party email address to enable access to email accounts. It's an added layer of security for all customers, plus it's also an easier way to reset passwords, should our customers have issues signing in. Gareth_L3Views0likes0CommentsRe: Access to deceased persons email
Hi Liz_H. Thank you very much for your post. We're sorry to hear about your experience when calling for help with your son's secondary email account. If it's okay with you, can you have a look here for the help needed? Let us know how you get on and if you need further assistance. Gareth_L42Views0likes0CommentsRe: Linking Virgin Media account to Virgin Media O2 ID for a second email address
Hello dsellers. I'm sorry to hear you're also having issues with linking your accounts together. We're fully aware of the issues some of our customers are facing. We are working on a fix right now and hope to have everything sorted as soon as possible. In the meantime, we have some help here If you're still experiencing issues after that. It would be best to give the team a call on 150 from a Virgin Media Landline or 03454541111 from any other phone. Gareth_L25Views0likes3CommentsRe: Issues with linking My VM to VM O2 ID
Hello benfica864. Thanks for your message. I'm sorry to hear you're also having issues with linking your accounts together. We're fully aware of the issues some of our customers are facing. We are working on a fix right now and hope ty have everything sorted as soon as possible. In the meantime, we have some help here If you're still experiencing issues after that. It would be best to give the team a call on 150 from a Virgin Media Landline or 03454541111 from any other phone. Gareth_L46Views0likes0Comments