ContributionsMost RecentMost LikesSolutionsRe: How to get Wi-Fi Pods reset? Hello derryvolgie. Thanks for your first post and welcome to our community. Can I please ask if you managed to get the Pods paired when you called? If not, please let us know, as we can pair them from here. Gareth_L Re: Someone else registered at my address Hello dscholte. Thanks for your first post and welcome to our community. Sorry to hear you're having an issue getting services with us due to another account being active at your property. I'd like to investigate this for you and get everything resolved. If you don't mind, I'll need to send you a private message to get some details. If you can check the envelope at the top right of your screen, that would be great. Gareth_L Re: Account Sign-In Changes Hello bnichols123. Thanks for your reply. All existing email addresses, virginmedia.com, Blueyonder.com and Ntlworld.com do require a 3rd party email address to enable access to email accounts. It's an added layer of security for all customers, plus it's also an easier way to reset passwords, should our customers have issues signing in. Gareth_L Re: Access to deceased persons email Hi Liz_H. Thank you very much for your post. We're sorry to hear about your experience when calling for help with your son's secondary email account. If it's okay with you, can you have a look here for the help needed? Let us know how you get on and if you need further assistance. Gareth_L Re: Issues with linking My VM to VM O2 ID Hello Joshthorpeuk. We dont have an exact time right now, However our team have been working to get this fixed as soon as they can. As soon as we know more we will let you know. Gareth_L Re: Area code Thanks for replying johuraa. All our Virgin Mobile SIMS/Contracts have now been transferred over to O2. The only accounts we have are the loan agreements, where a customer got a handset on a 24 month agreement and paid for their SIM separately. Gareth_L Re: Linking Virgin Media account to Virgin Media O2 ID for a second email address Hello dsellers. I'm sorry to hear you're also having issues with linking your accounts together. We're fully aware of the issues some of our customers are facing. We are working on a fix right now and hope to have everything sorted as soon as possible. In the meantime, we have some help here If you're still experiencing issues after that. It would be best to give the team a call on 150 from a Virgin Media Landline or 03454541111 from any other phone. Gareth_L Re: We’ve found your virgin media account Hello NeilLondon99. Thanks for your post. Sorry, you're also experiencing the same issue. We do hope to roll out a fix very soon. Gareth_L Re: Issues with linking My VM to VM O2 ID Hello benfica864. Thanks for your message. I'm sorry to hear you're also having issues with linking your accounts together. We're fully aware of the issues some of our customers are facing. We are working on a fix right now and hope ty have everything sorted as soon as possible. In the meantime, we have some help here If you're still experiencing issues after that. It would be best to give the team a call on 150 from a Virgin Media Landline or 03454541111 from any other phone. Gareth_L Re: Unable to link Virgin Media account Hello laviniaf. Thanks for replying. What I'd like to do is send you a private message to get some support. If you can check the envelope top right of your screen, that would be great. Regards Gareth_L