Can't disable SSID broadcasting on Hub 4 (option greyed out)

[Kv5]

Hi All, recieved Hub 4 (replacement for older model) and plugged it in yesterday to set up.

Once in the advanced settings, went to disable SSID broadcasting and the option was greyed out so unable to do so.

Has anyone been able to found a way to disable the SSID broadcasting on this Hub?

Do I need to order a replacement Hub?

I've always been able to disable SSID broadcasting on all my previous hubs/routers etc so not sure why the new Hub won't let me?

[jbrennand · Accepted solution]

Try a factory reset first - as below

Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first !

With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/want them to be. 

Other options should now be visible and active.

[jpeg1]

I've no direct experience of this as I only use modem mode, but isn't that option blocked off by "Smart WiFi"? 

[Kv5]

Hi John,

Thank you for your reply.

We've tried this twice and it didn't work.

Option to disable still greyed out.

[Kv5]

Hi Jpeg1,

You were right - we had to disable channel optimisation and then the option to disable SSID was available 🤗 so now done.

Thank you 😊 

[Client62]

Disabling the SSID broadcast provides a false sense of security.
All that occurs is the SSID length field is set to 0, the SSID name is still present.

[Akua_A]

Hi @Kv5 

Welcome to our community forums and thank you for your query regarding hub settings. We are however glad to see our community was able to help with this. Please do not hesitate to contact us if you need any further help and will be happy to assist.

Thanks, 

[capant]

Having similar issue. Installed new Hub 4 today to replace my ageing Hub 3 but I can't access any advanced settings, they are all greyed out!

Anybody know how to fix this?

[jpeg1]

Turn off Smart WiFi.