Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
unfortunately my old ntlworld account has been hacked and the person is changing any password that are linked to this old account. Would it be possible for this account to be deleted for me to stop any further actions by the hacker.As I can no longe...
My virgin.net account has been hacked and despite answering the security questions it seems that I cannot change my password it keeps telling me that the password cannot be changed at this time. I cannot contact anyone at virgin and now have no acces...
I think Virgin Media has blocked my email address. I use eMClient for access and all attempts come back "Authentication failed". I have had problems with strange activity in March and again in April. The address works via VM website but not any out...
Hi went to bed last night all emails in tact woke up this morning to all current emails from 12th March till 10th May are missing. I have an ntlworld email address. Anyone had similar issues and how can I restore this.
Hi,I ceased to be a Virgin Media customer in November 2016 but the email address was never closed after 90 days as it should have been and has now been hacked, accessing my social media accounts. Please contact me via here and get the account deleted...
I went on the new VM web site . Went to ‘ check emails ‘ and had an email account with an Account for ‘ First last ‘ which I assume is a default account . It had an email Used to set up the account about 20 plus years ago but one that I have never us...
Passwords are current but still unable to send ntlworld mail from iPhone Mail applicationNo problems using Web Mail
This morning I spent over half an hour on the phone to customer services in an attempt to reset the password on a SECONDARY email account. The woman I was speaking to obviously wasn't aware that such things existed and kept trying to change the passw...
I never log out of my email account and have been asked to enter my password to go in this is across all devices.I keep getting the message "unable to verify account name or password". this happened on the 28th April 2023
Good morning,My @virginmedia.com email address has been hacked overnight and they've changed all my password, recovery details etcCan someone please help me recover it or close it down?Many thanksTim
