ravenstar68
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Re: IP address blocked
Were you able to check to see if the packets are coming in from your Virgin Media IP address? Also are you able to try tracert from a Windows machine. When I tried traceroute on my Macbook Air the trace didn't seem to complete - I need to take a look at the options on the Mac again. The two operating systems default to 2 separate ways of running traceroute by default and it leads to different results.74Views0likes1CommentRe: IP address blocked
Can you post the full traceroute including the the line that says traceroute to (Linux/Mac) or Tracing Route to (Windows) This is so we can confirm what the DNS lookup says from your end, as VM do have some security features that push the DNS lookup through a proxy on occasion. Here's mine - albeit from a BT connection - not Virgin Media C:\Users\timdu>tracert jumpstartsvg.com Tracing route to jumpstartsvg.com [198.38.90.25] over a maximum of 30 hops: 1 2 ms 2 ms 1 ms RAVEN [192.168.1.1] 2 17 ms 18 ms 17 ms 172.16.19.151 3 * * * Request timed out. 4 33 ms 33 ms 35 ms 31.55.187.180 5 32 ms 33 ms 39 ms 194.72.31.170 6 22 ms 33 ms 18 ms peer7-et-0-0-5.telehouse.ukcore.bt.net [109.159.252.184] 7 24 ms 22 ms 24 ms lon-tel-01gw.voxility.net [195.66.226.180] 8 20 ms 22 ms 26 ms lon-tel-02t.voxility.net [5.254.78.94] 9 138 ms 144 ms 143 ms dal-eq3-02t.voxility.net [5.254.119.46] 10 160 ms 125 ms 127 ms dal-eq3-01c.voxility.net [5.254.119.41] 11 128 ms 149 ms 169 ms 5.254.119.146 12 140 ms 128 ms 134 ms s4501.usc1.stableserver.net [198.38.90.25] Trace complete. ModTeam Please don't edit out IP addresses in a traceroute - it doesn't help the Forum to diagnose the issue when you do this. katecooperuk have you had the hosting provider check their firewall so they can check if packets from your public IP address are being blocked? You can find your Public IP by visiting - https://whatismyipaddress.com/72Views1like4CommentsRe: Ubisoft claiming Virgin Media is blocking emails.
HiUtilization - It's for Ubisoft to fix the issue, not Virgin Media. I run my own mail server - and if my mails to Virgin Media customers were being blocked, as postmaster I would be the one to deal with it. Ubisoft's postmaster needs to address the issue. Asking Virgin Media to whitelist Ubisoft is not the answer.83Views2likes0CommentsRe: Ubisoft claiming Virgin Media is blocking emails.
Hi Guys I have an Ubisoft account too. Looking at the mail coming from Ubisoft it appears to be coming from a mail server that's on at least one Spam list. 0Spam The DKIM and DMARC records pass muster. Ubisoft need to get Amazon to get their mail server delisted as the listing appears to be an old one.94Views2likes0CommentsRe: Cannot send to ntlworld addresses from Apple mail domains
Good email practice is to ensure that the ehlo for a given mail server points to a FQDN for that server. The forward lookup for the FQDN should point to the IP address of the server, and a reverse DNS lookup of the IP address should point back to that servers IP address. Apple seem to have stopped doing this. They need to fix their MTA system.152Views0likes0CommentsRe: External Emails being blocked by VM before they arrive
When chasing non deliveries you need to ask the sender to have their email provider check their logs. The reason is these logs will show If the email was delivered or rejected If rejected, the reason for the rejection. Any non delivery message will also contain an SMTP identifier. This information would be invaluable in helping Virgin Media find the actual delivery attempt to their server.20Views0likes0CommentsRe: IP Temporarily Blacklisted
This If you are using any normal email software (such as Outlook, Entourage, Thunderbird, Apple Mail, etc.) and you are being blocked by Spamhaus PBL listing when you try to send email, the reason is simply that you need to turn on "SMTP Authentication" in your email program settings. Is totally pointless and is plagiarised from an earlier version of the Spamhaus website. Virgin Media do not protect their outbound email system using the PBL - NO ONE does and NO ONE should. The PBL is used to protect a class of email servers that receive inbound mail for a domain (otherwise known as Mail Exchangers). To this end the PBL simply denotes IP addresses that should not be connecting DIRECTLY to Mail Exchangers - most notably residential IP addresses allocated via DHCP - Which is MOST residential IP addresses, and Static IP addresses that are known NOT to host outbound Mail servers. Virgin Media customers sending via smtp.virginmedia.com - NO MATTTER what email client or settings they use WILL NOT be blocked by the PBL. It would help to know what specific blacklist you are on so we can give the right advice. Consider going to whatismyipaddress.com to find your public IP address, and then using it to check here: https://www.spamhaus.org/ Don't post your IP address on here but do post the results of the lookup.46Views0likes0CommentsRe: Message not delivered
coenoby This one is being delivered TO a blueyonder address rather then a Gmail address. The error: 554 5.2.0 MXIN602 Message contains Spam Content ;id=w8Twtp7fMT0L3w8TwtjpyK;sid=w8Twtp7fMT0L3;mta=mx11-prd-nl1-vmo;dt=2025-03-23T00:42:24+01:00;ipsrc=209.85.128.47; Is from one of Virgin Media's mail exchangers. Funnily enough it looks to be coming from a gmail address - looking at the ipsrc address % dig -x 209.85.128.47 ; <<>> DiG 9.10.6 <<>> -x 209.85.128.47 ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 16497 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 1232 ;; QUESTION SECTION: ;47.128.85.209.in-addr.arpa. IN PTR ;; ANSWER SECTION: 47.128.85.209.in-addr.arpa. 86400 IN PTR mail-wm1-f47.google.com. ;; Query time: 34 msec ;; SERVER: 1.1.1.1#53(1.1.1.1) ;; WHEN: Sun Mar 23 17:33:12 GMT 2025 ;; MSG SIZE rcvd: 9217Views1like0CommentsRe: Why are my blueyonder emails suddenly going to everyone's spam and how can I stop it?
Bearing in mind that blueyonder.co.uk is for residential users to send mail, the only things Virgin Media has to worry about is SPF - Already used DKIM - Already used DMARC - Already used Mail server banner matches IP address of server - Correct Forward and reverse IP's match - Correct Sent mail is also encrypted using StartTLS between Virgin's outbound server and Gmails inbound one This is literally content filtering gone wrong at gmails end277Views0likes0Comments