ravenstar68Very Insightful PersonJoined 16 years ago19974 Posts1367 Likes1167 SolutionsView All Badges
ContributionsMost RecentMost LikesSolutionsRe: Ubisoft claiming Virgin Media is blocking emails. HiUtilization - It's for Ubisoft to fix the issue, not Virgin Media. I run my own mail server - and if my mails to Virgin Media customers were being blocked, as postmaster I would be the one to deal with it. Ubisoft's postmaster needs to address the issue. Asking Virgin Media to whitelist Ubisoft is not the answer. Re: Ubisoft claiming Virgin Media is blocking emails. Hi Guys I have an Ubisoft account too. Looking at the mail coming from Ubisoft it appears to be coming from a mail server that's on at least one Spam list. 0Spam The DKIM and DMARC records pass muster. Ubisoft need to get Amazon to get their mail server delisted as the listing appears to be an old one. Re: Cannot send to ntlworld addresses from Apple mail domains Good email practice is to ensure that the ehlo for a given mail server points to a FQDN for that server. The forward lookup for the FQDN should point to the IP address of the server, and a reverse DNS lookup of the IP address should point back to that servers IP address. Apple seem to have stopped doing this. They need to fix their MTA system. Re: External Emails being blocked by VM before they arrive When chasing non deliveries you need to ask the sender to have their email provider check their logs. The reason is these logs will show If the email was delivered or rejected If rejected, the reason for the rejection. Any non delivery message will also contain an SMTP identifier. This information would be invaluable in helping Virgin Media find the actual delivery attempt to their server. Re: IP Temporarily Blacklisted This If you are using any normal email software (such as Outlook, Entourage, Thunderbird, Apple Mail, etc.) and you are being blocked by Spamhaus PBL listing when you try to send email, the reason is simply that you need to turn on "SMTP Authentication" in your email program settings. Is totally pointless and is plagiarised from an earlier version of the Spamhaus website. Virgin Media do not protect their outbound email system using the PBL - NO ONE does and NO ONE should. The PBL is used to protect a class of email servers that receive inbound mail for a domain (otherwise known as Mail Exchangers). To this end the PBL simply denotes IP addresses that should not be connecting DIRECTLY to Mail Exchangers - most notably residential IP addresses allocated via DHCP - Which is MOST residential IP addresses, and Static IP addresses that are known NOT to host outbound Mail servers. Virgin Media customers sending via smtp.virginmedia.com - NO MATTTER what email client or settings they use WILL NOT be blocked by the PBL. It would help to know what specific blacklist you are on so we can give the right advice. Consider going to whatismyipaddress.com to find your public IP address, and then using it to check here: https://www.spamhaus.org/ Don't post your IP address on here but do post the results of the lookup. Re: Message not delivered coenoby This one is being delivered TO a blueyonder address rather then a Gmail address. The error: 554 5.2.0 MXIN602 Message contains Spam Content ;id=w8Twtp7fMT0L3w8TwtjpyK;sid=w8Twtp7fMT0L3;mta=mx11-prd-nl1-vmo;dt=2025-03-23T00:42:24+01:00;ipsrc=209.85.128.47; Is from one of Virgin Media's mail exchangers. Funnily enough it looks to be coming from a gmail address - looking at the ipsrc address % dig -x 209.85.128.47 ; <<>> DiG 9.10.6 <<>> -x 209.85.128.47 ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 16497 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 1232 ;; QUESTION SECTION: ;47.128.85.209.in-addr.arpa. IN PTR ;; ANSWER SECTION: 47.128.85.209.in-addr.arpa. 86400 IN PTR mail-wm1-f47.google.com. ;; Query time: 34 msec ;; SERVER: 1.1.1.1#53(1.1.1.1) ;; WHEN: Sun Mar 23 17:33:12 GMT 2025 ;; MSG SIZE rcvd: 92 Re: Why are my blueyonder emails suddenly going to everyone's spam and how can I stop it? Bearing in mind that blueyonder.co.uk is for residential users to send mail, the only things Virgin Media has to worry about is SPF - Already used DKIM - Already used DMARC - Already used Mail server banner matches IP address of server - Correct Forward and reverse IP's match - Correct Sent mail is also encrypted using StartTLS between Virgin's outbound server and Gmails inbound one This is literally content filtering gone wrong at gmails end Re: Cannot connect to Blueyonder or Virginmedia email since Using a new Mac I'm going to explain the two error messages to you. Authentication Credentials Invalid (VM300) This means what it says - either the username or password is incorrect The second one Authentication Denied (VM321) Occurs after there has been too many failed login attempts from the same IP address within the last hour. Once you see this one, there's no point in trying to continue until the timeout period has expired. Check the credentials you are using carefully. The password includes the dashes between the words. e.g. curl -v smtps:smtp.virginmedia.com -u joebloggs@blueyonder.co.uk:first-second-third-fourth Change the email address and password as appropriate. The best attitude to have is this. If the settings I'm using are working on one computer, then those same settings WILL work on another computer. No matter what OS or mail app you are using. I run my own mail server and used to have a Virgin broadband account some time ago. One of the other VIP's set me up with a spare account and app password. I've set up both the Mac Mail and Outlook apps on my Macbook Air. Don't give up - you can get it working. Re: connection refused trying to access website on virgin broadband Glad it's all sorted for now. Just a note to everyone in this thread - VM only block connections from their end for very specific reasons, typically following a Court order, for example most Torrent sites are blocked for this reason. First port of call for situations such as these should ALWAYS be the company you are trying to contact. Re: Why are my blueyonder emails suddenly going to everyone's spam and how can I stop it? Kei_M ForumTeam Can I say, this, is an example of when your postmasters need to step up to the mark and and work with their opposite equivalents at Google. To do this they may need to gather complete headers (via PM) in order to have Google investigate just what is happening with emails sent with blueyonder.co.uk addresses in. Ravenstar68