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NTLworld password change

pp
On our wavelength

Want to add a new phone but cannot remember password. Email already works fine on other devices.

4 REPLIES 4

jpeg1
Alessandro Volta

https://www.virginmedia.com/help/broadband/manage-email-account

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Hi @pp 

Welcome back to our community forums and sorry to hear you are having issues adding your email to your new device. As mentioned by @jpeg1, by following the section "How to set up my Virgin Media email on a device" are you able to set it up? If not, what error do you get? We would be happy to help from here.

Thanks,

Akua_A
Forum Team

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pp
On our wavelength
  • Sorted now thanks for the help

Hi @pp thanks for getting back to us.  And thanks for the update.  We're really pleased to hear you've got your issue resolved. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R