ContributionsMost RecentMost LikesSolutionsRe: Hacked ntlworld email addresses not completely closed. BS756 wrote: … Both our accounts were hacked around the point of losing access to them. I was sent an email giving my email password, and attempting to blackmail me demanding Bitcoin. … This form of threatening communication is a common tactic used by miscreants to extort victims. To improve the likelihood of success the miscreant will deploy a psychological ruse by including information that they have obtained elsewhere to imply truth and/or risk from other things mentioned in the communication. For example, the miscreant may quote an old or current password that the victim uses or used to use. For further advice see Report a phishing attempt | Action Fraud FWIW it is likely just a coincident that the miscreant target the email address soon after you lost access. If the password quoted was also used elsewhere then it is important it be changed ASAP. Re: IP Address Blacklisted On which list(s) does your public IP Address appear? FYI if listed on Policy Blocklist (PBL) this is expected and can be ignored Re: Email security This form of threatening communication is a common tactic used by miscreants to extort victims. To improve the likelihood of success the miscreant will deploy a psychological ruse by including information that they have obtained elsewhere to imply truth and/or risk from other things mentioned in the communication. For example, the miscreant may quote an old or current password that the victim uses or used to use. For further advice see Report a phishing attempt | Action Fraud Re: Thunderbird cannot find imap virginmedia JT20 wrote: What does "ping"mean? Thanks Hopefully the issue has resolved itself so the following is just FYI ping helps verify that a destination endpoint is alive, i.e. it is reachable and able to respond back to you. On a desktop or laptop device open a: Command Prompt in Windows Terminal app on other platforms (like macOS, Linux, etc) Type the following command and then press Enter key to execute: ping imap.virginmedia.com The resulting output will be similar to following if successful where each line after the initial line indicates a response to the ping PING imap-virginmedia-com.edge.unified.services (84.116.6.19) 56(84) bytes of data. 64 bytes from mail-virginmedia-com.nl1.edge.unified.services (84.116.6.19): icmp_seq=1 ttl=63 time=0.4 ms 64 bytes from mail-virginmedia-com.nl1.edge.unified.services (84.116.6.19): icmp_seq=2 ttl=63 time=0.4 ms ⋮ Re: People getting an email bounce JohnB17 wrote: Since changing over to "new verification email address" system some people are reporting they are getting a bounce saying their email to me has not been delivered to me, whereas in fact I have received it, it is annoying both them as me as they then are having to Text me too. ⋮ Consider asking they review the bounce message as it seems likely to be a notification of delayed delivery; if it is ask them what reason was given so you can raise it with Virgin Media. Re: Constantly delaying work. If they are cancelling with less than 24 hours notice then amount of compensation is £31.19 per missed appointment. Read more here Automatic compensation: What you need to know - Ofcom FYI poor service, see Cancelling a phone, TV, internet or mobile contract - Citizens Advice Re: Retrieving deleted items There is “no way” for you to recover the deleted emails once they are deleted from your Deleted Items / Trash folder. Alas the only positive here is that the experience will provide the impetus to put in place contingency plans to better protect against data loss events, i.e. data backups, confirmation restoration from data backups works, alternative email account, etc. FWIW be aware that webmail is an IMAP client meaning anything done in it is reflected on the email server and other IMAP clients when they check for new emails; if your computer's email client used IMAP it would not have protected your sent emails. Re: Cannot enter hyphenated address in website exceptions miketango202 wrote: ⋮ … This should really be fixed in the code. It should be fixed but given how much time has passed since the issue was raised it seems unlikely. Consider using an alternative DNS with custom domain blocking on your home network / device to achieve what you want. Re: Archive button Consider pressing Ctrl + Shift + R to bypass data cache and reload page. Do folder appear in Archive folder? Re: Cheapest way keep Email Access DreederUK, Do heed the good advice already given and migrate away from Virgin Media's basic email service to another offering better security and features; the effort invested now in doing so will undoubtedly be less than that when events force the move in future. FWIW the cost of a broadband only service for 18 or 24 month is equivalent to several or more years of a good paid for email service.