用心棒
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Re: Contract / Package query
Nicola68 wrote: Such a shame that the process to get past security took so long and then your shift finished. Now that you have the power of attorney code, I hope we can communicate further tomorrow when you come back on shift. The situation of a critically ill mother with advanced dementia and my elderly father who is beside himself with anxiety, also has to try and recall passwords, memorable words, dates of direct debit, amount (£191 for last payment to VM). He’s vulnerable and broken and I’m impotent in this situation. Please help me cancel this package, he should not have it but felt guilty when he tried to cancel part of his package so was ‘convinced’ to take it for free, but not knowing that his package would renew from that day. It’s borderline fraud to act like this with elderly customers?? I’m actually very frustrated having spent over 2 hours on security access! Consider discussing your concerns with Citizens Advice who are best placed to advise of the applicable protections and rights your parents and you have.Re: Need to know my SMTP password and SMTP settings for Mozilla
Given the observed SMTP behaviour consider trying the following when the issue next occurs: Press Ctrl + Shift + J to open Error Console window Review latest log entries for a VM error code, as highlighted in example below; it may help to enter following in Filter Output field: mailnews.smtp What is the last VM error code reported?Re: Brute force Hacking via SSH.
Chris_Myers wrote: ⋮ Secondly, how do I report network hack attacks to VM? If I try to do it via 150 phone call, the system tries to test and reboot my router first, which may remove the evidence trail. FYI report here NetReport - Virgin Media with an abuse type of Network AttackRe: Blueyonder email not being delivered to Blueyonder addresses
Consider asking the users to create a Temporary folder and then a Filter Rule in webmail similar to the following to help troubleshoot the issue: Where richard.branson@ blueyonder.co.uk should be replaced with your email address. If the missing message is found in their Temporary folder then it is likely an email client is removing the received message from their Inbox folderRe: Blueyonder email not being delivered to Blueyonder addresses
AliMill wrote: ⋮ To avoid making the addresses of the group members public, I do this by sending the message to my Blueyonder address and cc to the addresses of group members. ⋮ Is CC a typo, i.e. did you mean BCC? What happens when you just BCC those 2 email addresses? FWIW if email is important to you then do heed the good advice to migrate away from Virgin Media's email servicesRe: My virginmedia.com emails have all gone
Consider also when signed into webmail: confirm missing emails are not in Trash folder select ⚙ > Setting > ▸ E-Mail > Change IMAP subscriptions … select ▸ until all folder views are expanded select any folder not selected, i.e. select ☐ select Save review content of any folder selected in step 4 for missing emails Also review all rules listed under ⚙ > Setting > ▸ E-Mail > Filter Rules , disable those you did not created, note there conditions and actions, and then delete them. If there were any auto-forward or redirect rules consider contacting the email service provider to notify them that the address is being misused for criminal activityRe: Blueyonder Email Address Not Working (Primary account)
It would be helpful to see what, if any, error code is returned by the SMTP server in this situation. From a desktop or laptop device open a Command Prompt in Window or otherwise a Terminal. and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:rotavator-racecar-tenet-repaper: curl -v smtps://smtp.virginmedia.com -u username:password Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the unredacted or incorrectly redacted output here will likely reveal your email address, password and / or public IP Address. FYI if there is no issue then you should see the following output from the curl command: ⋮ > AUTH PLAIN < 334 > [Redacted] < 235 2.7.0 SMTP350 Authentication successful for user [Redacted] > HELP < 214-2.0.0 This is cmsmtp ESMTP service help 214-2.0.0 This is cmsmtp ESMTP service help < 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com. 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com. < 214-2.0.0 For local information send email to Postmaster at your site. 214-2.0.0 For local information send email to Postmaster at your site. < 214 2.0.0 end of HELP info 214 2.0.0 end of HELP info * Connection #0 to host smtp.virginmedia.com left intact Otherwise an unsuccessful result will look similar to the following: ⋮ > AUTH PLAIN < 334 > [Redacted] < 525 5.7.13 Authentication Denied (VM320) * Closing connection 0 * TLSv1.2 (OUT), TLS alert, close notify (256): curl: (67) Login denied
