Virgin Media email Issue(s)

[dhairbus]

sent to my @virgin.net email address.
"As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days, which means you won’t be able to access your inbox after that and contents of your account will be removed and permanently deleted."
This not correct.
This needs resolving by the team, I still have an active Virgin Media broadband account and have paid for the "service" for more than 25 years.

Thanks to the Forum team for any support - as the support/help desk is a waste of time and effort who seem to follow the same script. Virgin Media please get your act together before OFCOM have to be involved.It seems to be SNAFU.

[therevd]

I received exactly the same message. I was a Virgin Mobile customer before they seem to sell that to O2.

My employer, who pays for my home's Virgin Media services. I told my employer that I no longer needed to use the additional O2 SIM, they were given as a "freebie", now that it is going to cost an additional £6+ per month. I still have my personal O2 SIM, which was as I mentioned above, originally with Virgin Mobile. I pay more than £15 per month for this service, which includes an eSIM. I am typing this using a Virgin Media internet connection. As far as I was aware I remained a Virgin Media customer, unless they have sold me off to O2. 

It seems really unfair that having been a Virgin customer over much of the last 24+ years, I should lose access to my virgin.net email account, when as far as I was aware, I was still paying for Virgin Media services. Please can someone from Virgin Media help me regain access to my webmail and sort this mess out. Kind regards, Therevd.

[Tom_W1 · Accepted solution]

Hi @dhairbus and @therevd thanks for your posts although we're sorry to hear of the concerns you've raised here.

In order for us to look further into this, we'd need to send you a PM so please both of you expect these to arrive shortly and respond directly when you can.

Many thanks

[Daniel_Et]

Hi @dhairbus,

We're glad this issue has been resolved for you. 

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel