Closing my email account inappropriately

[Zarjaz]

I've read the email threads about Virgin closing emails accounts from those who no longer have broadband with Virgin.

My situation is that I'm getting told that they will be deleting an email account I opened many years ago with (virgin.net), but I continue to have virgin broadband and haven't changed anything! I've called, but can't get anyone to take responsibility.

I've now had a "14 day" final warning. 

What can I do to retain my virgin.net email account?

[goslow]

If you have a current VM broadband connection you may have an option to link the virgin.net mailbox to that (with a few conditions attached to be able to do it).

You need to wait for a VM forum person to reply here to do that. They usually reply within a few days.

Given that you are now down to your last 14 days a VIP or moderator may possibly escalate for you if they happen on your topic.

[Zarjaz]

This is what's so frustrating! The email address *IS* linked to my Broadband account, and has been since the start, many years ago. This is why I can't believe these emails saying they're going to delete it....

[Adduxi]

I would, in any case, make a full archive of this mailbox asap, and even go so far as to move email provider to any NON ISP provider.  I we look at the mass "redundant" email purge going on and the fact VM have not allowed new email accounts for over two years, it speaks volumes?

[Akua_A]

Hi @Zarjaz 

Welcome back to our community forums and sorry to hear you are having issues with an upcoming email closure. We can understand your concern. We may be able to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

[Akua_A · Accepted solution]

No problem at all @Zarjaz Please do not hesitate to contact us if you need any further help 🙂