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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos


Sadly I am having to leave Virgin after being a loyal customer of 16 years, I am a low user just emails and facebook, my package included free calls of weekend even though friends always call me it is nice to have the comfort of a landline. as my 13 ...

No Ntlworld email or account access

My longtime ntlworld address stopped working yesterday.  My wife was locked out of her account earlier this year for several weeks.  My account is a sub -account and the error states that i need to change my password! I'm already using the app passwo...

DaveM69 by Joining in
  • 4 replies
  • 0 kudos

Incoming emails are blocked by VM

Emails are being forwarded to my acct from a webmail acct but are not appearing anywhere in my VM emails (inbox, spam, bin). VM Websafe has been turned offSender has checked all their servers and there's nothing to show at their end ...

Continued Email Difficulties - receiving emails

Morning, So I'd just like to post the following update,wherby my emails are STILL not arriving correctly.This is the fourth day now of at best,a VERY intermittent service. Am still witing for several important emails to arrive,which haven't turned up...

Zammie21 by On our wavelength
  • 9 replies
  • 0 kudos

Missing emails

Hi all,Expected emails don’t seem to be coming through…  at least for me since Saturday afternoon 

paul1965 by On our wavelength
  • 4 replies
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email address not recognised

I got a message through to say that I should create a new login for virgin media.Fair enough but then it asks me to give an email address which is not  my current email address, which imho is completely bizarre, given I don't have multiple email addr...

Latedev by Tuning in
  • 4 replies
  • 0 kudos

Email Hacked

I used to be a virgin media customer many years ago, and when I closed my account I still had a link that would be sent to that email account. The account is closed but it looks like my old VM email account has been hacked as I've been receiving forw...

Teresa18 by Joining in
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cant access emails, or reset password as requested

For the last 24 hours I've been unable to access my email account on thunderbird, webmail or mobile phone. It seems there was an issue with the password. When logging in via webmail, I was asked to change my email to a non email...

dmm27 by Joining in
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  • 0 kudos

Emails delayed and not delivered

I'm another one with emails being delayed for the past few days, and now I've had an email from my address to another address bounced. Please acknowledge this and get it sorted out. This message was created automatically by ...

Resolved! Unable to send emails to Blueyonder or Ntlworld addresses

My Outlook account will no longer send emails to Blueyonder or Ntlworld addresses and I get the following message:    Delay reason: []:    SMTP error from remote mail server after RCPT TO:<>...