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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

New Email to replace Virgin Net Email

Hi,My husband had an account at our old home. He set up a Virgin.net email there in the 1990's. Our current VM account was set up by me at our new home, so he no longer has an account. Is it still possible to have extra VM Email accounts added to a c...

Website Email, Connection timed out please try reloading the page.

I am unable to get to my emails using the Virgin Media website, it keeps timing out. I have tried using Google Chrome and Microsoft Edge, both time out. I can access them usingh a 3rd party email app. I need to access them via the website to check if...

lenrmr1 by Joining in
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virgin.net email - 'ticket raised' but we're running out of time.

 Rhidiansmum Joining in  2 seconds ago Is there a way to check whether email accounts have been brought across to current VM accounts? We've been paying customers for over 20 years. We phoned the number on the email as soon as it arrived (15th Octobe...

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Resolved! hacked by fraudsters

I too have been having the same problem. My old email address –xxx@blueyonder.co.uk - has been hacked by fraudsters. They have got into my account with you and changed the password for several of my old accounts.  They are trying to bully me into giv...

tgillett by Joining in
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Wrong email

Hi, I just ordered my Virgin Media broadband. The order is through but I have just noticed I have put the wrong email address in. Is there a way to change it so I can track my order. Thank you. 

Resolved! Can’t access email

Hi. My mum cannot access her Virginmedia email account. I thought it was just a case of redoing the password but the email account is not being recognised. I have seen posts on here to help this. Please can you help?

madred by Joining in
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Please help. Email account closed.

I’ve been informed I have 15 days left until my email is closed. It’s closed early and I have Covid so not really in the frame of mind to sort out.Please can someone help? I have 25+ years of emails to migrate.i’m so worried I’ve lost all my emails. ...

Resolved! NTL EMAIL WILL NOT SEND

I have had this email for 20 years I use a iPad and it’s been fine working for years until a few weeks ago …I can receive emails but can’t send I have tried ringing virgin and been on the phone hours to them passed from one department to another then...

Ive125 by Joining in
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  • 9 replies
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