I am the VM account holder for our house, and I can access my old ntlworld emails via the VM-O2 portal. I went through the process of moving to the combined VM-O2 login a while back.
Until recently, my wife was able to access her ntlworld emails using the VM webmail portal, but now she is being asked for her VM-O2 password - which she doesn’t have.
She can’t register for a VM-O2 ID because she’s not the VM account holder
How can we sort this out?
Each VM email address will have a VMO2ID. It doesn't matter that your wife is not the broadband account holder. In this instance the Ntlworld email address is the VM account.
Forum TeamHello appoman,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that are being experienced by your wife. A VMO2 ID is needed to access any email accounts associated with the main account. Please could you advise your wife to create a VMO2 ID for her email and that shou;pd resolve the issues that she's experiencing.
Kind Regards,
Steven_L
Also having issues - can't access my VM ntl email - been on the phone to VM for an hour - on hold at the moment as they continue to check something. I've had no access to email for 2 days now. THis has happened before and usually it just comes back on a few days later. They are currently unable to resolve this and have taken me through various options - but nothing has worked.
Forum TeamThanks for reaching out to us with this HandH and we're sorry to hear that you're having trouble accessing your emails.
Have the team been able to raise a ticket regarding this for you?
can't access my VM ntl email
Are you using Webmail or an email client, as they have different access methods.
