Forum Discussion

ClaireD3's avatar
ClaireD3
Just joined
4 months ago

How do I close my NTLworld email account

I left VM last June, and kept my NTLWORLD email. But have been getting more and more spam emails and some very unpleasant.

I’m wanting to get the account closed down and need to find out how to do this. 

regards

4 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    4 months ago

    Hi ClaireD3 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with an NTLWorld account. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • DerekWright0123's avatar
    DerekWright0123
    Just joined
    1 day ago

    Subject: Request to Close ntlworld Email Account – Deceased Account Holder

     

    Hello,

     

    I am requesting the permanent closure of an ntlworld email account following the death of the account holder.

     

    Email address: [REMOVED]ntlworld.com

     

    The account is no longer required and should be removed from your systems in accordance with Virgin Media’s procedures for deceased customers. I am available to provide any verification or documentation you require via private message.

    [MOD EDIT: PERSONAL INFORMATION REMOVED]

    Thank you.