Forum Discussion

Frogmarch's avatar
Frogmarch
Joining in
1 month ago

Can't set up blueyonder email on Outlook

I changed my PC over Christmas and have been trying to set up my existing blueyonder email on Outlook Classic on the new PC. It was working fine on the old PC

The set up on the old PC used a POP3 server. IMAP doesn't seem to work. I have input all the same settings for the incoming and outgoing servers etc

I think it might be a password issue but have tried the passwords that I had kept a record of and none work.

I can access my emails through webmail but the password I use for that doesn't work on the set up on Outlook

Any suggestions? 

Thanks

 

 

 

5 Replies

Replies have been turned off for this discussion
  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    1 month ago

    Frogmarch​  You have probably triggered the requirement to use a generated app password for use with email clients such as MS Outlook.  This password is different to your webmail account password.

    To create an email app password or update an existing one you need to follow these steps:

    Sign into the My Virgin media account https://www.virginmedia.com/for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password.  This is what you use in the mail apps along with the vm email address as the username.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    24 days ago

    As an aside, I use IMAP with Outlook without any issues.  Just an observation.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    23 days ago

    Hello Frogmarch,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your email account at the moment.

    Have you been able to resolve your issues with the help provided by Graham_A or do you require further assistance?

    Kind Regards,

    Steven_L

  • CYD's avatar
    CYD
    Dialled in
    20 days ago

    If only I had come here earlier to find the answer rather than phoning VM who could not help me with this exact same issue.  Surely they should know a 3rd party app password is required rather than asking me to continually request a new password!  After over an hour they passed me onto the Gadget Rescue Team who were even worse as his line was so crackly I could not hear him nor him me - kept blaming his headset.  After 30 mins of not being able to communicate with him I said I give up and he referred me on for a supervisor to call me.  She did and again said change my password etc.  Another 20 mins of doing all this she wanted to log onto my device which I declined, so she said she would refer me to another company and if they managed to solve it I would be charged, but did not know how much, it would depend on what they did.  Thankfully I said no thanks and closed the call.  Googled the problem to find I needed the app password and all is now well - after nearly 4 hours of trying. Come on VM tell your "support" team how easy this issue is to solve!