Close a hacked email account

I also can’t log in to delete it myself as the hackers have changed my password

As this is a Community Forum, and not a direct line to VM as such, it will take a few days for a VM Mod to pick this up.

If your need is urgent, it would be best to phone Customer Services directly.

📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia

Hi Andycon 👋 Welcome to the community forum! Thanks for joining and making your first post. 

Sorry to hear these concerns about your email. 

We will need to take a few details from you via PM to arrange getting it locked and closed. Please keep an eye on your Inbox 📩 in the top right corner of the page for a message offering help. We can return to this public thread with another update when possible.

Thanks for your patience and co-operation in the meantime! 🌞

I have an open issue with my email it was hacked and you have changed the password and now I cannot access it I have gone through first phase of security and now waiting for you to contact me to get me through the next phase.

I am also having this issue with a blueyonder account which was hacked and licked me iut. Can someone help please?