Virgin Mobile

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Access Virgin Mobile Credit Agreement

I need help accessing my credit agreement. I do not know how to1) Find the credit agreement number2) What the security key is. I do not have any emails, they are all deleted!I want to do is know when it ends (soon I believe) and how much money is owe...

Resolved! unlocking an old Samsung T100

I have a Samsung T100 (the Blue Eye) flip phone which must be about 20 years old. It is locked to Virgin Mobile - is it possible to get it unlocked, and if so, how?

Resolved! Reducing the number of rings before voicemail kicks in. (Motorola FW500)

Could someone share with me the instructions of how to reduce the number of rings before the answering service kicks in, please? Currently, it rings ten times. The agent on the phone referred me to call "1571" but there are no instructions. Many t...

Security key

I need help accessing my credit agreement. I do not know how to 1) Find the credit agreement number2) What the security key is. I do not have any emails, they are all deleted!I have been going back and forth for hours with virgin and o2, all I want t...

Resolved! Credit agreement

I can't find my security key anymore and i need access to my credit agreement

Am I still tied to my VM contract in respect of now migrated mobile to O2

Now my mobile is with O2 and I am paying them and not Virgin, I am at Liberty to switch to another provider and not have it affect my current Virgin Payments as I was told it would do when I asked back in summer last year.

Resolved! Voicemail pin while abroad

Hi,I'm currently away from the UK and need to access my voicemail. But it's asking for a pin that I don't remember setting. I tried all the important numbers I may have used but now it's locked and the customer service line tells me to come here. Doe...

Trying to access mobile bills

Hi,I'm trying to access my mobile bills from December '22 to whenever they changed to o2 (I need the ones from o2 also)They don't show up im my virgin media billing page-I only get my Virgin media bill there. I'm no longer a virgin mobile customer, b...

Virgin Security Key

Hi, I am looking to access my loan agreement details but cannot find my security key anywhere. I have been through every single email and I cannot find it. I am really struggling with who to speak to since I have been moved over to 02. Nobody seems t...

Customer Services

My mum spent more than six hours over two days on the phone being transferred between Virgin Mobile and O2. All she wanted was to send her phone off for a screen repair. Was real customer care in place before the deal with O2 or did Virgin give up as...

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