MartJ
Rising star
Joined 16 years ago
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Re: My email down again !!
email gone down here as well, just when I was waiting for a link to verify my email address. 😡 Service Status for Broadband relating to email We hope to fix this by 15 May at 23:05 Outage Identified and Raised You might find that your Virgin Media Mail isn't working at the moment. We are sorry and working hard to restore your Mail service as quickly as possible.1.2KViews0likes0CommentsRe: Continued Email Difficulties - receiving emails
I have been getting issues with emails not coming through, I am find that OTP messages sent via email are taking are taking over 15 mins to get through and often the expiry time is 15 mins, so difficulty in accessing sites. I have switched as I many as can to other options. This needs to be be sorted PDQ given the prevalence of OTP requirements. Also someone tried to send me and 4 other people with blueyonder email address and they were bounced back, so she resent them today via hotmail which worked. There maybe other emails I have been sent but not received that I know nothing about.784Views0likes2CommentsPrice rise
I have received a letter this morning indicate my bill will rise by an extortionate 8.8%, yet nowhere in that letter does it inform me of the new amount just gives an example. Under the Direct Debit Guarantee you are required to give me at least 10 days notice of variance to a direct debit quoting the new amount. Will I be getting a second letter with the amount on as the one received this morning does not meet the requirements of the Direct Debit Guarantee.388Views0likes4CommentsRe: Loss of Email - F010762348
I have given up trying to send emails via VM, I keep getting told that the email has been sent, but no copy has gone to sent folder, so how do I know its really gone with asking the other person in receipt of the email if they have received it, but I can't send them an email to ask them as I won't know whether it has gone or not. I have a gmail address so I am sending emails via that address informing the recipient that Virgin Media have still not fixed their email system and if they have sent me any emails in the last 2 weeks to which I have not replied to resend them to the Gmail address for the time being. I will also be spending sometime this week looking at alternatives to VM Email, switching is going to be a pain, but I see no option as the service is unreliable and I am concerned that the problem will occur again and they have no data recovery plan for emails especially for IMAP users.1.2KViews1like2CommentsRe: Loss of Email - F010762348
This is getting ridiculous, how much longer are do customers have to wait for VM to fix this issue, and they have the nerve to say broadband status under which email is reported is green, when they know it isn't, Misinformation! No update on the pinned post since 30 June, no offer of compensation for a lost service as they say its free, in order to avoid paying compensation, a bit like saying baked beans in a tin are free, but we charge you for the can they come in, knowing full well you can't buy the contents alone anywhere else. What customers want is an honest and transparent update on what has cause the issue and an exact date when it will be fixed, not too much to ask for,1.2KViews2likes0Comments