Freestyle Plan pay off

[karlkw]

Hi,

I'm looking to pay off my Freestyle Plan early. I don't have the sim card anymore as I left the network and have just been paying the phone contract. I see Virgin mobile has moved to O2 now, but I can't see a way of me being able pay it off? Even using the link to view my contract online.

Any help would be appreciated.

Thanks

[Sabrina_B · Accepted solution]

Hi @karlkw 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies, the way to reach out for Freestyle plans has slightly changed, you can reach out to them on this number 📞 0345 602 4420. They are the dedicated team and will be able to assist you with your handset queries.

Keep us updated.

Sabrina

[karlkw]

That's great, thank you! 

I phoned that number and it's all sorted. Thanks for your help.

Karl

[Beth_G]

Hi Karl

Thanks for the update. Pleased to hear it's all sorted for you now 😊

Let us know if we can help with anything else.