Hi There - I have a similar issue in that I have moved to a property on an unadopted road. I should be able to get the neighbours to sign a Wayleave agreement. Grateful if I can discuss with Virgin Media please. thanks [MOD EDIT: Post split t...
Has anyone managed to resolve issues with the broadband installation date being continuously moved? Mine has just been moved for the 4th time, with another delay of over 2 weeks.Any tips would be helpful as I work from home so this is really impactin...
Hi I ordered the quick start self install kit however as I’ve come to connect everything to my virgin connection box the box is no longer on my wall and the wire has been cut.I need to book an engineer after all to fit a new connection box but can’t ...
Hello, Ordered Virgin Media broadband, hub 3 arrived, connected as per instruction, showing WiFi with no access to internet. I do have Telewest socket but never tried to use it. Previously used other type of socket (it says BT on it) with Sky but vi...
Hi, I would like to change where my cable enters the house. It currently comes into the back room but I would like to change it to the front room. Does anyone know how to arrange this?I have tried to contact Virgin but just can not speak to anyone wh...
I'm worried that we've just ordered VM but the junction box outside is damaged, can this be fix? Or will it be workable?
Have just moved into a property and they cannot set us up as the old tenant still has an active account. Phoning has not been that helpful as a call back I was promised was never received and have to tell whole story again every time in phone… where ...
HiI've recently purchased a new build and am due for completion in the coming weeks. I wanted to get a head start and book an engineer to do sort my internet not longer after I moved in. The builders on the estate have pre installed virgin to all hou...
I’ve just switched to Virgin and discovered I need a VM white box. All I have is the below but I can’t plug my Virgin plug into the box or the cable coming out of it. Can anyone tell me what I should do? Thank you so much!
Hi. I joined VirginMedia online on Saturday. I got the attached offer, but the £235 credit is not showing up on my account - and I can’t seem to find anyone in customer service who can help (or even view my order reference number to see what I was ...
