No internet when setup

[shisha]

Hello,

 

 

Ordered Virgin Media broadband, hub 3 arrived, connected as per instruction, showing WiFi with no access to internet. I do have Telewest socket but never tried to use it. Previously used other type of socket (it says BT on it) with Sky but virgin wire not fit in there. Think I need an engineer to get it sorted. Photos attached. Can someone advise please?

[carl_pearce]

 Try the activation number:

0800 953 9500

[newapollo]

Hi shisha 

You need to connect the white isolator cable into the telewest box - see the youtube video below

https://www.youtube.com/watch?v=2guDtleWt_w 

[shisha]

Hello,

did it, but still no internet

 

[nodrogd]

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@shisha wrote:

Hello,

did it, but still no internet

 

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If the green base light constantly flashes & does NOT cycle through steady then flashing there is either no signal or a signal fault. Give the pre-install team a call on 0800 052 1734.

If the light IS cycling then the hub is not activated & you need to ring the activation number (0800 953 9500) to progress any further.

[John_GS]

Hi @shisha 

Thanks for posting and welcome to the community.

Sorry to hear you're having issues with the install. I'll send you a PM now to assist further.

Best wishes.

[John_GS]

Hi @shisha 

Thanks for joining me on PM and allowing me to help you sort this.

Please do let us know how the engineer visit goes or if you ever need further assistance.

Best wishes.