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New build home not on the Virgin Post Code finder

Tuning in


I've recently purchased a new build and am due for completion in the coming weeks. I wanted to get a head start and book an engineer to do sort my internet not longer after I moved in. 

The builders on the estate have pre installed virgin to all houses on the estate so I don't see why this would be an issue but I've been told i can't get anything booked as my house isn't showing on the postcode finder. My neighbours who have been moved in a few months are. 

My house number also doesn't currently show on the royal mail post code finder but my neighbours does so im not sure if its connected to that.


Forum Team
Forum Team

Hi @dan1594 

Welcome to our community forums and thank you for your interest in our services. We want to do our best to help with your installation query. Due to the nature of our Network, connectivity can range from property to property. In this case, as your address is not showing up on the locator, we would advise calling our team on 0800 052 0422 who can look into the serviceability of your property.


Forum Team

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