Will this cable work?

[NoTechSkills]

I’ve just switched to Virgin and discovered I need a VM white box. All I have is the below but I can’t plug my Virgin plug into the box or the cable coming out of it. Can anyone tell me what I should do? Thank you so much!

[carl_pearce · Accepted solution]

The Telewest box is fine to use.

Unscrew the existing cable and push fit the supplied cable.

OR use the other end of the white cable already screwed to the Telewest box and screw fit it to the HUB.

[Sabrina_B]

Hi @NoTechSkills 👋.

Thanks for your post on our community forum. Can we ask are you still having issues in obtaining your services since your post, or do you require additional assistance. 

Please let us know, i have dropped you a private message just in case. Look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.

Thanks.

Sabrina