Hi I just received my virgin broadband kit and the wall connector for the isolator cable doesn't match the cable in the box. My wall has a BT box and what look like the usual phone adapter plugs ins. Do I need to get a different adapter or have a e...
How do I get a power lead replacement for hub 3 it's stopped working
After the Internet has been working fine for works it suddenly stopped working.A status check suggests there was a TV issue in the area though no Broadband.An engineer has been booked though not appearing for another 3 days which doesn't help me work...
Hi team, I'm possibly jumping the gun but I've had my Hub 5 delivered today, installed it, it shows connectivity at 1gb down and 50mb up. But I've had nothing through about my service changing to 1gb - still shows 500mb on the myvirginmedia page.Spee...
Hi!We're moving house tomorrow, and had an installation appointment booked in for tomorrow, to transfer our virgin account from our current house to our new one.Virgin have just sent me a notification today saying they've moved our appointment to 23 ...
Hi,I upgraded to Hub 5 and already returned to Hub 3 using the return material on 9 Nov. However, from YODEL, the status of the parcel is 'At Depot'. I want to know if others have simile experience and how can I make sure it was returned and I will n...
Hi,A few days ago we noticed that the cover that was on the outside wall (covering the cable into the bedroom wall) had blown off leaving the wire exposed and a hole for damp. Last night we rang Virgin and were told they would book an technician to c...
Hi allWe're moving house soon and at present the supply comes in the front of the property, but we will require it to come into the rear.There is a gap between our house and next door that we can throw a rope down for the engineer to attach the cable...
HelloI moved into a house that was completely renovated. And there is no place to connect the broadband kit in it. How can I call engineers for installation?
HiI was recently offered a HUB 5 upgrade from a Hub 3Whenever I get an incoming call once I answer the caller side disconnects and all I hear is white noise. I tested this by calling myself via my mobile phone. The landline rings but when I pick up m...
