QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

No Internet

After the Internet has been working fine for works it suddenly stopped working.A status check suggests there was a TV issue in the area though no Broadband.An engineer has been booked though not appearing for another 3 days which doesn't help me work...

XCBiker by Tuning in
  • 5 replies
  • 0 kudos

Resolved! Got my Hub 5 - how do I get 1GB?

Hi team, I'm possibly jumping the gun but I've had my Hub 5 delivered today, installed it, it shows connectivity at 1gb down and 50mb up. But I've had nothing through about my service changing to 1gb - still shows 500mb on the myvirginmedia page.Spee...

Resolved! Virgin have cancelled my installation

Hi!We're moving house tomorrow, and had an installation appointment booked in for tomorrow, to transfer our virgin account from our current house to our new one.Virgin have just sent me a notification today saying they've moved our appointment to 23 ...

PJPJ by Tuning in
  • 9 replies
  • 0 kudos


HelloI moved into a house that was completely renovated. And there is no place to connect the broadband kit in it. How can I call engineers for installation?

vadim_p by Joining in
  • 7 replies
  • 0 kudos