M 500 Broadband since June using the Hub 4 as supplied. Previous Hub 3 never had any similar issue.Daily reboot around 12:30 AM , disconnects the whole house. Reconnects around 10 minutes .Had 2 x Engineer visits but nothing came out of it.Please som...
Got FTTP broadband installed yesterday, worked fine for about 8 hours, then at 2am overnight it stopped working. Called helpdesk this morning, unable to help. The router just says DS SCANNING and won't allow a connection to the internet.So far, not a...
I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available only a cable out of the wall w...
I have moved into a new build home and the house comes with internal VM ports. Yet, when I enter my post code the house isn’t eligible for VM? How long will I have to wait? I need broadband in my home for work. Openreach came round today to activate ...
Can someone please help?!My partner and I are experiencing repeated delays in the external, cabling work required to get broadband installed. We agreed a contract in January and it’s now the install has been changed to May…There have been multiple ph...
Hi,Is there a reliable way to get an explanation / update on my fibre installation?My install was scheduled for the 20th April, on the 17th April it was rescheduled to the 22nd. On the 22nd the engineer didn’t show up. I have tried to get an update f...
Hi, We are switching around dinning room and living room and need to relocate the TV box, but need to leave the wifi hub in its current location. Can you advice the easiest way to do this and how quickly this can be done.Thanks Paul
Some assistance would be great. I've been waiting 6 months for an installation, have tried contacting various times to get it resolved but just keep getting met with the same scripted rhetoric. Each time being promised it will be sorted on the agreed...
Afternoon,As of about 1am today, my broadband connection has become practically unusable. Speeds varying from 30Kbps to 10Mbps, if I even manage to load something like ookla/fast.com. https://www.thinkbroadband.com/broadband/monitoring/quality/view/f...
Hi, Over the last 5 months Kelly Communications have been to my block of flats installing cables and most recently pre-wiring the external wall. Kelly Communications confirmed they were working on behalf of Virgin Media and they would be in touch soo...
