Damaged outside box

[Cwm1989]

I'm worried that we've just ordered VM but the junction box outside is damaged, can this be fix?

Or will it be workable?

[Cwm1989]

This is my junction box, will my VM work or does the box need to be replace? 

 

[nodrogd]

Threads Merged - Please do not create multiple threads relating to the same issue, as per the forum rules. If you want to add another comment to an existing thread, just hit the red reply button & it will be added to the bottom.

You can phone the pre-install team & ask for a manned install. The number is 0800 052 1734.

[Natalie_L]

Hello Cwm1989, 

Welcome to the community and thank you for posting.

We are sorry to see your equipment is missing the cover, we will do what we can to help. 

Just to confirm before we continue, have you booked a technician to install the equipment or will you be completing the installation yourself?

Thanks, 

[Cwm1989]

Hi,

I would be installing it myself, is it possible to arrange an engineer to come and fix it please.

Kind regards 

[Paulina_Z]

Hi @Cwm1989,

No problem at all! We can arrange for a technician to come rectify this as soon as possible. I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.
Thank you!

[Paulina_Z]

Hi @Cwm1989,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your damaged omni box issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.