We're having installation problems, and the account holder is in a different country for the next couple of days. Is there an international number for virgin he can call?
Hi,I subscribed for m250 broadband as a 12 month contract. Got a confirmation email saying that I will receive the self install kit on 11/09/23 but I haven't received it yet, neither did I get any tracking id or order dispatched email yet. Please loo...
I ordered a virgin bundle on 30/08, it is now 10/09 and I still haven’t received my delivery! Absolutely shocking service. Can’t find anyone to help us, when we did eventually speak to someone to help they said it would be delivered yesterday and it’...
Hi,They have recently run fibre and the website has coming soon on it. Does anyone know how long it usually takes from initial fibre going down to getting service?Dont know if it’s days, weeks, months etc and if I need to renew my existing BB contrac...
Hi I am having drop kerbs installed in the pavement outside my house. The Council are insisting that I contact Virgin to provide a cover for the green circular cable duct in the pavement outside my house before work commences. I have tried many times...
Hi,I am a new customer to Virgin Media and have just installed my Hub 5 as per the installation booklet.I am constantly getting a red flashing light. Its been about an hour now. I have made sure all cables are tight and followed the steps. I have a b...
Can anyone help me? we’ve been sent a quick install box but when following the instructions we don’t have the Virgin media socket which is required… only the old BT socket. assuming we need an engineer to come and install the equipment for us. Ive be...
I need a new hub for my landline, last week I called Virgin on 150 and they said a new hub was ordered for me and would be delivered on Saturday. I recieved a test saying that yodel would deliver on Saturday, But as you may guess Satruday came & went...
Hi there,Sorry for newbie question here, but I wonder if someone can help me with this query about Sky Q, mini boxes and VM TV.I was with Sky before (but still have the contract atm, while setting up VM properly) via a dish. The main Sky Q box is sti...
