I have stupidly managed to partly cut through the main cable running from the path to my property whilst digging out a hole for a fence post. I have gone through the online system and have booked a technician to attend (text confirmation received). B...
Hi there,I placed an order for M125 fibre broadband on the 11th if June and I have had no confirmation of my account details and therefore cannot call or receive help with installation of my VM in my new flat.Please can you confirm my account details...
I'm thinking of building my own home, and would really like Virgin Media as an option for my broadband? How would I be able to get it installed?I've been considering building my own for a while, and whilst thinking of utilities, I realised that maybe...
Been trying to set up my new Hub 3 for the past couple days now. Plugged in all the cables correctly, turned the power on. But only the WiFi light comes on and the base light has just been flashing green ever since. I've read the guide again and I'm ...
Just received my QuickStart self-set up kit but it’s missing the Hub’s “Bits and Pieces” and the power supply. Is there a way to resolve this? I tried phoning them but the series of options there seems to have no solution relating to this.
I've had issues with connectivity on my Hub 5 this weekend with a lot of constant drop outs. I have re-plugged and turned everything off and on again multiple times. The last time I did it, I ended up bending the pin inside the white isolator cable t...
Our brown outdoor box is broken and leaving wired exposed, will Virgin replace this for us?
Hi apologies if this is the wrong group but I need to report damage to the cable connection box which is fastened to the wall of my house. Can anyone point me in the right direction please.
I do not have a virgin media wall socket so I cannot set up my kit.
I have just moved house and gone through quite the long process of moving my Virgin services from the old property to the new one.Unfortunately, the "system" insisted that an engineer was sent to the property to rewire the TV cables and give us new T...
