Forum Discussion

afperry's avatar
afperry
On our wavelength
3 months ago
Solved

Cabling assessed as fire risk

As well as a personal VMo2 subscriber, I am a Director of the company that owns the freehold of the estate of private flats where I reside in south-east London (SE19 1DR). The whole estate of 74 flats was cabled by VM about 6 years ago and we have had a very good experience with it ever since.

But we now have one problem; according to a H & S and fire inspection, the VM cabling is not up to current standards and is assessed as a potential fire risk. Apparently there is an issue with the clippings used to secure the cabling.

This is a major issue for the whole estate which we need to respond to as a matter of priority; our managing agents have been trying to contact VM but are not getting any response by conventional means. So I am now doing so through this medium, both as a VM subscriber and on behalf of the whole estate.

Can someone from VM please message me privately so we can progress this?

Thanks, [Mod Edit : Personal details removed]

 

  • afperry's avatar
    afperry
    2 months ago

    I am delighted to say that this matter has now been resolved. Once VM picked up on the significance of the issue, both they and their contractors Comex 2000 responded very promptly. They inspected the on-site installation within a couple of days, checked through the whole extent of the communal wiring and confirmed that the appropriate fire-resistant D clips had been installed. Some minor installation issues were identified; they returned and rectified these very swiftly.

    So, a big thank you to VMO2 for a quick and professional response. 

     

10 Replies

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 months ago

    Hi afperry,

    Thanks for posting, can you confirm if this is a business account or you're contacting us on behalf of the tenants?

    Alex_Rm

    • afperry's avatar
      afperry
      On our wavelength
      2 months ago

      Alex_Rm, this is a personal account and I am contacting VM as a customer in my own right but also on behalf of tenants that I represent as a director of the company. There are numerous residents on this estate who are customers of VM and I am representing all of them.

      The managing agents, Prior Estates, have written and been trying to get some central response direct from VM for some time but it seems that VM is ignoring them, or at least the issue they are raising, which is why I am trying to get some response through this forum (there may be an issue with Prior not having a business account with VM).

      I am sure this matter can be easily resolved by someone from VM who is conversant with current  fire regulations for cabling, but in the post-Grenfell world we live in such matters need to be attended to as a priority. If such a person from VMO2 could contact me in the first instance, or tell me how better to proceed, I would be very grateful.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    This is a customer forum, and the VM representatives here are not equipped to deal with a serious issue like this. 

    If you want to get this dealt with expeditiously you really need to write to VM02's registered office. 

  • afperry's avatar
    afperry
    On our wavelength
    2 months ago

    This screen grab from the inspection report clearly indicates the issue: fire-resistant fastenings. There must be many others in this Forum who have similar wiring installations, this is not just a one-off.

     

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 months ago

    Hi afperry 

    We can see if we can get this flagged for you on our side. 

    Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down. 

    • afperry's avatar
      afperry
      On our wavelength
      2 months ago

      Someone has contacted me as a result of the Twitter email and I have now sent them the whole report. Thanks for your help in this matter.

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        2 months ago

        Thank you for the update afperry. Please do not hesitate to contact us if you need any further help.