QuickStart box undelivered

I ordered my QuickStart box and was expecting it to be delivered on the 26th September. Unfortunately I missed this delivery and changed the address with Yodel so I could make sure someone could take the parcel. Since 28th September, someone had to s...

Pre-installation nightmare

Hi all, I need a bit of advice please. My internet was meant to be installed on Sat 23rd Sept - on the Monday before, i received an email saying it was rescheduled for the 10th of October with no reason why. I rang them and they explained there was a...

Easy renewal.

Honestly how come Virgin Media get all the stick?We currently pay £25 for 250, tv and phone.Renewal was coming up 1st Nov, so called this afternoon (Sunday), went straight through to retentions, had an honest conversation with the guy on the phone, s...

Afternoon.I have the same problem too. I live in Bracknell and currently have Virgin Broadband and TV at my flat. I'm soon to move at the end of the month, just down the road still in Bracknell, and wish to retain my Virgin package. When I check my n...

DHCP/DNS/Connectivity Issue - IPv6 (XGS-PON/Hub 5x Router)

Just (2 days ago) had FTTP installed with the new Hub 5X router (direct fiber to the router)I have about 94 devices connected split over WIFI and ethernet. And I think I have a fairly serious issue. For a short time after a reset of the modem, everyt...