Cables hanging off my house

More info needed. Are you a VM customer and are the cables those which provide your VM connection?

Chances of getting VM interest/action increase if VM can match the work to an active VM account.

Usual suggestion on here would be to post up some pic's of the problem for the VM forum team to refer on for action but this forum is operating in a twilight kind of condition at the moment before it migrates and merges with the O2 forum so VM reply times might be different to normal.

Normally you could wait a day or two for a member of the Forum Team to pick this up for you and arrange a tech visit, however the forums are entering a period of downtime as they are switching to a new platform

Community Update: Upcoming Downtime | Virgin Media Community - 5692886

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