Forum Discussion

Alex_W77's avatar
Alex_W77
Joining in
24 days ago

Need to book a £25 Non-Fault Call Out for cable relocation

Hi,

I've just renewed my contract and I need an engineer to move my internal entry point. We have recently added internal wall insulation, so the current cable entry is now too deep/inaccessible.

I am happy to pay the standard £25 non-fault call-out fee.

Could a member of the team please PM me to get this booked?

6 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    24 days ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

    • Alex_W77's avatar
      Alex_W77
      Joining in
      24 days ago

      Thanks. I had tried calling but you get stuck in a loop of the automated response trying to diagnose a fault - there seems no way to get straight to booking a non-fault call out.

      • Alex_W77's avatar
        Alex_W77
        Joining in
        7 hours ago

        Are any VM staff monitoring the forum? Would be great to get a reply...

  • roy247's avatar
    roy247
    Hero
    5 hours ago

    I suppose you could call the Pre-Install Team 0800 052 1734 and explain your situation and you are willing to pay the £25 and see what they say. 🤞