Forum Discussion

Fed_up_Kaz's avatar
Fed_up_Kaz
Tuning in
26 days ago

Will I ever get my install??

Here's my story so far:

July 15th  - contract signed and installation booked for August 1st

August 1st - No one showed up, no notification. very sorry and rebooked.

September 2nd - No one showed up, no notification. very sorry and rebooked.

September 16th - Engineer showed up apparently a blockage even though they only did the cables in my road earlier this year. very sorry and rebooked.

October 15th - New installation date. contact made on 13th October, Very sorry something about council permits and date moved.

October 17th - New installation date. contact made 15th October Very sorry something about council permits and date moved.

October 30th - New installation date  - maybe it might happen!!!

I've kept all evidence and look forward to my compensation. But I really would just like the Broadband  installed preferably this year!!

getting very fed up with this now........

 

7 Replies

  • Bored_Bob's avatar
    Bored_Bob
    Just joined
    26 days ago

    Fed_Up_Kaz

    Same here, ordered in August, 3 appointment cancelled, all you get from customer services, who are likely doing their best, is just making things up. You will be counted in 24 hours, turns into 72, turns into 10 days. Appointments always cancelled at the last nit as well. 

    Not sure anyone should order from them, I would be surprised if the install happens this year....

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    26 days ago

    Don’t forget you are due compensation for missed appointments etc. 

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    24 days ago

    Hi Fed_up_Kaz,

    Thank you for your post and welcome to the community. 

    We're very sorry to hear about the delay with your installation. 

    I'm sure the team are doing what they can to get this resolved as soon as possible. 

    Please do let us keep us updated with regards to your installation.

    ^Martin

  • Fed_up_Kaz's avatar
    Fed_up_Kaz
    Tuning in
    14 days ago

    Thought I'd post an update:

    So phone call yesterday (26th October) saying yet again they might not be coming on the 30th October so cancellation number 6 and still no further.  if not installed by 15th November I'm contacting BBC's Watchdog maybe they will do something then????

  • Fed_up_Kaz's avatar
    Fed_up_Kaz
    Tuning in
    14 days ago

    Just as I thought - cancelled and rescheduled until 12th November - 6 cancellations now

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      14 days ago

      I think the record on these Forums is about a years wait for install?  Hopefully you won't have to wait as long  :-)