Around 4 weeks ago I noticed that my 350mbps line had dropped significantly to around 35mbps. Contacted VM to complain. My wife works from home and was having a nightmare trying to connect to and stay connected to her work server. The more devices we...
I had to call an engineer out to finish my set up. Turns out the previous tenant cut the cable to my property. Engineer said someone should arrive today, but so far no show. I've tried contacting VM but I'm left waiting on a web chat due to busy stat...
Hi, The junction box to our house has been damaged and requires repairing. (if this is not the correct channel, can this message be passed on to the relevant departments please Kind regards [removed] [MOD EDIT: Personal and privat...
I had the letter saying I could terminate without penalty and the date was set for today?The phone service transferred on 3rd October and Virgin reduced my bill from £39 to £22 and the Bill says Closing Bill.The modem disconnected at around 10:00 and...
Tried numerous times to register a password on the app.
Inital order placed on 18th September for October 3rd, then we got delayed until November 24th, called up and after an hour got it moved back to October 11th and many apologies from the agent later hung up relatively happy. 9th October we get delayed...
Hi,I recently switched to VM landline and broadband/TV.Broadband is fine but no dial tone on the landline phone, no dial tone, it's never worked.My VM hub / router has an orange light lit at the bottom all the time, but on this forum people seem to t...
When the engineer came to install broadband pulled TV out and ripped my TV Arial socket out the back of my TV the one fixed to the TV so I've complained to customer service about 18 times every time promised someone will call me back within 2 days T...
Hi, I am a new customer of Virgin Media trying to set up an account with you to buy broadband upon moving into a new house. However, I am unable to register an account as I have never received a welcome email or letter with my account number on it, d...
I have connected Hub 3 via coaxial cable and it automatically activated, I am able to connect to WiFi. After the activation I have installed virgin media connect app but it is keep installing the hub 3 for long time and then failed with message “We ...
