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Forum Posts

Nightmare time with capped speed.

Around 4 weeks ago I noticed that my 350mbps line had dropped significantly to around 35mbps. Contacted VM to complain. My wife works from home and was having a nightmare trying to connect to and stay connected to her work server. The more devices we...

arochi1 by Joining in
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  • 4 replies
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New customer but no cable to connect

I had to call an engineer out to finish my set up. Turns out the previous tenant cut the cable to my property. Engineer said someone should arrive today, but so far no show. I've tried contacting VM but I'm left waiting on a web chat due to busy stat...

PinkPJs by Joining in
  • 278 Views
  • 2 replies
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damaged junction box

Hi, The junction box to our house has been damaged and requires repairing. (if this is not the correct channel, can this message be passed on to the relevant departments please Kind regards [removed]                    [MOD EDIT: Personal and privat...

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ianmc76 by Joining in
  • 381 Views
  • 3 replies
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Pre pull and installation delays

Inital order placed on 18th September for October 3rd, then we got delayed until November 24th, called up and after an hour got it moved back to October 11th and many apologies from the agent later hung up relatively happy. 9th October we get delayed...

LewisT22 by Joining in
  • 388 Views
  • 2 replies
  • 0 kudos

Customer service no response

When the engineer came to install broadband pulled TV out and ripped my TV Arial socket out the back of my TV the one fixed to the TV  so I've complained to customer service about 18 times every time promised someone will call me back within 2 days T...

Paul426 by Joining in
  • 660 Views
  • 7 replies
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