3m Coax Cable

[kn1c]

Hi, I'm going to be moving my tv and would need a longer coax cable. I've read on here that Virgin will provide cable up to 3m in length. Is there any of the Virgin team on the forum that could help me with that?

Thanks. 

[jbrennand]

What is the longer co-ax cable going to connect?  What to what ?  Do you have an old Tivo TV box ?

[kn1c]

I need the cable to reach from the virgin media outlet on the wall to my virgin 360 box which I need to repositon. 

[jbrennand · Accepted solution]

ok...

...

call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.



FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

[Matthew_ML]

Hey kn1c, thank you for reaching out and I am sorry to hear this.

I can see our colleague has helped you out with this already  🙂

[Pina]

Hi

i was after one as well as I need to reposition router to a better location for WiFi 

how do I go round getting one please ?

[Sabrina_B]

Hi @Pina 👋.

Thanks for reaching back out to us, apologies for the delay In responding. We can certainly assist you in obtaining a longer cable to relocate your Hub, to do this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina