Forum Discussion

Matt2823's avatar
Matt2823
Joining in
2 years ago

Longer Coax cable 3m

Hi, 

I currently have a 2m coax cable but this places my hub 3 in a place where my WIFI is inconsistent (Near TV, consoles and other electronic devices.

I've read buying non VM coax cables is a no go, So how do I go about this. I only need it to be 3m in length to put my hub in a better position.

Thanks, Matt 

15 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Possibly you will be charged £25, but might be free.

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

    • Matt2823's avatar
      Matt2823
      Joining in
      2 years ago

      Thank you. I've since read that it's possible they need to send someone out to cut new length and test it. But on the same thread that they can send a cable of up to 3m out without an engineer.

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Matt2823 👋

    Welcome to our Community Forums and thanks for your post. 

    We can send out up to 3M cables, or we can book in a chargeable Technician to attend your property and provide a custom-sized one.

    Please let us know if either of those options are something you wish to do, and, if so, respond to my private message so I can get this sent out/booked for you.

    Thanks

    • Kidzplay2005's avatar
      Kidzplay2005
      Joining in
      8 months ago

      Hi I need 3m cable to run tv/hub from wall socket as supplied one is far too short how do I order this please ?

      liam

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        8 months ago

        Hello Kidzplay2005,

        Welcome to the community and thanks for taking the time to post here on the forums. Have you been able to speak to the team to get this ordered or do you still need assistance?

        If you still need us, please respond to my private message and we can get this done for you. 

        Kind Regards,

        Steven_L

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        2 years ago

        No problem Matt2823,

        If you do have any future queries then be sure to pop back up on the thread.

        Regards,

  • Quita25's avatar
    Quita25
    Joining in
    2 years ago

    I would like to enquire about getting a 3m cable sent out to me

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Quita25, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      This is something we can arrange for you but in order to do that I will need to confirm some information with you to pass security. 

      I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks, 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Quita25, 

      Thanks for taking the time to stick with me via private message. 

      I'm happy I was able to get things sorted for you and the new cable is on it's way. 

      Let us know how things are once it's arrived. If you need anything else - you know where we are. 

      Thanks,