Forum Discussion

Thestid's avatar
Thestid
Joining in
2 years ago

Longer Router Cable

I need to re-position my Router/Hub but the supplied cable is not long enough. Do VM supply a longer cable that I can purchase? The existing cable is not even 1m and just about allows the router to be sat on my desk; I need to move it to the other side of my small study so looking for roughly 6 - 8ft (2 - 2.5 metre)

  • Beth_G's avatar
    Beth_G
    2 years ago

    Hi Thestid

    Thanks for your post. Sorry to hear your current cabling isn't long enough for your needs.

    The longest cable we can send out is 15 meters long. Please do let us know if you'd like us to order this for you and we can do that. There's no charge for this.

    Thanks,

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    I believe the longest cable is 3Mtrs.  Ring and request one, or wait here a day or two for a VM Mod to pick this up and discuss.

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 years ago

    Hi Thestid

    Thanks for your post. Sorry to hear your current cabling isn't long enough for your needs.

    The longest cable we can send out is 15 meters long. Please do let us know if you'd like us to order this for you and we can do that. There's no charge for this.

    Thanks,

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      2 years ago

      The longest cable we can send out is 15 meters long.

      Really, Beth_G  - a 15m co-ax connector cable can be sent out by VM?    What happened to "balancing power levels" over longer cables etc ?

      Or is that not just an ethernet cable?

      I (and Adduxi I believe) had assumed the OP wants a longer co-ax cable!

    • Thestid's avatar
      Thestid
      Joining in
      2 years ago

      Hi Beth,

      As John, below, rightly surmised it is not an ethernet cable I need, but co-axial. 15m is much more than I need, but if it is possible to send me a 2m co-ax cable it would be appreciated. 

      Chris

       

       

      • Kath_P's avatar
        Kath_P
        Forum Team
        2 years ago

        Hi Thestid, 

        Apologies for the mis-understanding there. 

        We wouldn't be able to send a coaxial cable however we can arrange for an engineer to come out for you. They will be able to install the cable for you and check the signal and power levels at the same time to ensure they are optimal. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks,

    • bishbosh77bs's avatar
      bishbosh77bs
      Joining in
      12 months ago

      Hi there, I have this issue as well. Moving the router is a must as it is in an awkward place and the cable is just 1 meter long. Can Virgin media send me a 5m cable please? Loyal VM customer. Thanks

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        12 months ago

        Hey bishbosh77bs, thank you for reaching out and a warm welcome to the community.

        The longest cable we can send out is 15 meters long. Please do let us know if you'd like us to order this for you and we can do that. There's no charge for this.

        Let us know what you want to do. 

  • Donnaf17's avatar
    Donnaf17
    Settling in
    3 months ago

    I've just got virgin tv and the cable isn't long enough  so i cant watch tv as it says channel failed and I fort you could connect ur 360 box to ur hub via WiFi but it just comes up with that message when I try connect via WiFi and my hub is down stairs my virgin box is  upstairs in my bedroom will they be able to come out and do that for me I either need my hub moving or I need a longer cable as I'm paying for something that isn't working thanks 

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      3 months ago

      Hi Donnaf17 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear about the problem you're having 😔

      Can you please confirm the full error message and any error codes you're seeing on the screen?

      You can search for error codes here to find out what they mean and get help to fix things.

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    Alex, there are some very confusing posts in this old thread.

    The correct situation, as confirmed in more recent cases, is that if you can make do with a 3m extension they will send you one for free.  If you need a greater length, you can arrange a technician visit to fit whatever you need for a fixed charge of £25.

    You are more likely to get a response from VM staff here, if you start your own thread.