Admin, I am a volt customer and my parents want to have virgin media as their tv /broadband provider. I have checked the postcode and virgin media is available at their address. The issue is they are in the process of building a property at this addr...
Hi, our wifi will connect to everyone’s devices, however there is no internet connection. So whilst it shows up, we cannot actually use it or do anything. We cannot find out whether there’s an issue in our location or not, because we don’t know who t...
I logged into my router last night and it asked me to reset my password which i did, but it was late so did not write it down and now i cant remember it. I have rest my hub (Hub 5) but this has not helped as the original password still does not work...
I have a red light on my hub. I can't get to speak to anyone, please help?
Moving Home With Virgin Broadband..... It should be simple. Disconnect services at my previous address, connect at the new house. No, Virgin Media have to make a complete hash of it. Firstly the disgusting £30 installation fee, for me to carry out th...
You recently dug a channel down the length of our street on the pavement in anticipation of adding cables for virgin fibre. The end of the channel finishes at our front garden and every time it rains the channel is acting as a drain for the rain ...
Why have I an installation booked for the 17 July? I can’t get Virgin Media in my new place! Ref: 13923627
I recently purchased a newly built house that already has Virgin Media and Openreach installed. Virgin pulled my cable without a box or anything; could they fix it? It looks really bad.
Good morning,I requested and sorted a house move with VM and they said to bring my current equipment with me and that they’d send out some new stuff as well. my issue now is that I’ve gone to my new home and there is no wires from the outside box int...
Hi,Virgin media laid their cables on my street before Christmas and the engineer said it would be available in a few weeks. However, the website says it is still unavailable and the sales staff on the phone have advised it is due but can't advise whe...
